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Seasoned Pharmacy Technician with 19 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Solutions focused and results-driven Ms. Claire’s experiences have allowed her to become proficient in building lasting relationships with nursing, recommend workflow to resolve departmental issues and uphold highest standards of quality control and ethical practices . Team oriented, self starter and well versed in regulatory guidelines, policies, compliance and drug inventory control Ms. Claire is dedicated to making sure all patient and departmental needs are satisfied.
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- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Expert in chemotherapy and intravenous admixture.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Processed and filed approximately 7,000+ prescriptions per day.
- Compiled customer demographic, allergy and medical history background.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Maintained stock outs and Pyxis inventory.
- Prepared intravenous solutions.
- Assisted pharmacist with clearing high volume of prescriptions and responded to nursing questions.
- Responsible for ensuring the delivery of quality pharmacy services by supplying leadership, direction, and technical expertise in the planning, development, coordination, implementation, and evaluation of compliance issues related to regulatory, practice standards, and medication turnaround time
- Trained ~30+ intern and technician FTEs on compounding intravenous medication according to USP 797 and USP 800 sterilization practice
- Facilitated training using a customized pharmacy technician training manual which reduced medication turnaround time by ~85%
- Trained pharmacy technicians, interns and pharmacist on medication preparation program: DoseEdge which decreased medication errors by 92%.
- Collaborated on SOPs for technician workflow.
- Maintained confidentiality per HIPPA.
- Compile and review warehouse & DSD orders via RxIMS to perform necessary adjudications.
- Execute monthly inspections of nursing units (DSD reconciliation, Out of Date, Inventory Stock Movement Report, Generic Potential report, CII) to increase compliance and reduce the occurrence of medication diversion.
- Prepared chemotherapy for infusion and compounded medication
- Completed order entry and kept pharmaceutical supplies current and replenished.
- Worked in collaboration with the nursing staff to streamline medication preparations and deliveries which allowed for faster turnaround time for patient care.
- Served as the first person of contact to offer support and technical aid to customers who are using software, hardware, or other computer systems and need help completing task or troubleshooting problems through diagnostic tests and remote access to their computers.
- Improving customer satisfaction with ticket backlog which improve initial response time and issue resolution by 75%.
- Managed user profiles, security access and shared file structures.
- Provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers.
- Ensure that Remedy and Spice Works tickets are resolved or escalated.
- 80% decrease in the number major incidents which were achieved with faster and more efficient root cause analysis and identifying and fixing the problem to reduce recurrence of major incidents by 38%.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
University of Maryland Global College - ,
- Certified Pharmacy Technician, District of Columbia License # PT00315
- BLS Certified
- DOH license
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School Attended
- University of Maryland Global College
Job Titles Held:
- Certified Senior Pharmacy Technician
- Senior Pharmacy Technician
- IT Helpdesk
Degrees
- BS
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