Dependable nationally certified pharmacy technician; goal oriented possess strong analytical and problem solving abilities. Twenty four years experience; proven track record in building strong relationships with patients and clients. Strong background in retail, independent, hospital and closed door settings. Seeking a full-time position in the health care industry that will utilize my current skills and provide opportunity to demonstrate my leadership abilities.
Skills
Customer Care
Multi-tasking
Customer Service
Team Player
Data Entry
Confidentiality and HIPAA
Strong Analytical and Problem Solving
Inventory Management
340B , Ryan White, ADAP
24 years in Pharmacy setting
Hospital experience
RX2000, Intercom Plus, NRx, Qs1, Pioneer and Vista R3.
Computer literate with the current version of Microsoft Office products.
Work History
03/2021 to Current
Certified Senior Pharmacy TechnicianWalgreens – Plainfield, IL,
Ensure confidentiality on all patients personal information by following HIPAA, Medicare, and Medicaid regulations.
Responsible daily for processing over 100 designated clinics and private patients for shipment following business day
Call insurance to resolve third party issues with gender, birthdates, diagnosis and high dollar copays.
Answer multi-lined phone system that services (HIV) patients nationwide.
Create profiles and group new patients with pertinent information including: demographics, allergies, method of shipment and sexual preference.
Update demographics on existing patients as needed.
Ensure that complete (HIV )regimen is always filled. Call prescribers to get missing regimen before shipping.
Call patients when new medication orders are received to set up shipment.
Assist patients with co-pay assistance card to eliminate any out of pocket expenses for covered HIV medications.
Process prescriptions with appropriate secondary insurance for 340B, Ryan White, Immunology, and Medicare patients.
Ensure that only (ADAP) approved medications get billed under appropriate program account and non- (ADAP )medications are patient's responsibility.
Communicate daily with prescribers and Case managers to verify income, drug interactions, and other pertinent information to complete claims.
Contact Case managers for non-complaint patients to ensure programs guidelines are not misused .
Follow state mandated laws of South Carolina on all control substances.
Require signatures for UPS patients whom request it or have problematic issues with their shipments.
Assist Pharmacists and colleagues as needed.
06/2020 to 03/2021
CERTIFIED PHARMACY TECHNICIANOsf Healthcare – Roseville, IL,
Performed multifunctional technician duties.
Assisted inpatient and outpatient settings.
Inpatient functions included: packing unit dose medications via unit dose packing machine (Omnicell), replenishing stock in automated dispensing machine (Pyxis) and pulling IV supplies.
Conducted monthly ward inspections to perform physical inventory on every medication via (Pyxis) dispensing machine based on usage.
Recorded discrepancies, pulled expired medications , replenished and removed standard stock based on dispensing reports. Cited warnings for inter-departmental clinics in violation of federal protocol.
Prepared intravenous admixtures, solutions for stock using aseptic technique. Also specialized STAT respiratory drugs for Covid-19 hospitalized veterans.
Delivered inspected medications to designated clinics.
Changed and replenished emergency Crash carts
Outpatient duties Include: filing and labeling medications, preparing controlled substances per registered Pharmacist verification; in accordance with facility policy.
Reviewed all returned mail packages and researched why package was deferred back to pharmacy. Documented updated information in (My Charts) system.
Reshipped or destroyed medication, supplies per Federal guidelines.
Assisted veterans at pick-up window, obtained proper documentation before giving medication out.
Cleaned and reloaded outpatient automated dispensing machine (Scriptpro) with top 100 fast-moving medications.
Assisted shift pharmacists and colleagues as needed.
04/2008 to 03/2021
Certified pharmacy technicianOsf Healthcare – Bethalto, IL,
Performed daily routine of pharmacy which included, but not limited to: entering customers’ demographics with accuracy, updating customers’ personal history changes, i.e, preference of brand/generic and drug allergies.
Replenished out of stocks, managed multi-phone system and operated (Parata Max )dispensing system.
Checked store's automatic Internal Voice Retrieval System (IVR) system for requests on customers’ delivery preference, and new prescription requests left by prescribers.
Stocked, labeled and inventoried medication to keep accurate record via Electronic Drug Inventory (EDI) system.
Ensured other methods of retrieving new prescription requests via fax, telephone, or e-scribes were promptly handled ,to ensure that all customers’ prescriptions are ready in a timely manner.
Ensured hospice patients had high priority over normal workflow.
Performed daily shipping of high dollar anti-psychotic injections and oral medications via Federal Express to various mental health clinics in the Pee-Dee Region.
Designated district technician responsible for billing oral inhalation medications via Medicare Part B using proper diagnosis (ICD9/10) and procedural code.
Maintained drug inventory levels by ordering necessary medications and supplies based on designated drug account.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Supervised six pharmacy technicians and coordinated day-to-day assignments.
Assisted pharmacists, trained new hires and pharmacy interns.
03/2004 to 04/2008
CERTFIED PHARMACY TECHNICAN/Lead TechnicianWalgreens – City, STATE,
Processed over 200 new prescriptions, handled and resolved problematic worker’s compensation claims.
Processed refills via telephone or at customer’s request while waiting in store.
Performed all inventory including out of dates, warehouse overstock and weekly warehouse ordering.
Created weekly schedule for technicians and pharmacy interns.
Managed multi-phone system, operated two-lane drive thru, and cash register.
Assisted pharmacists and other pharmacy personnel as needed or requested.
Education
Expected in 12/2009
Associate of science: Medical Coding and Billing Colorodo Technical University - Colorado Springs, CO, GPA:
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