Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dependable nationally certified pharmacy technician; goal oriented possess strong analytical and problem solving abilities. Twenty four years experience; proven track record in building strong relationships with patients and clients. Strong background in retail, independent, hospital and closed door settings. Seeking a full-time position in the health care industry that will utilize my current skills and provide opportunity to demonstrate my leadership abilities.

  • Customer Care
  • Multi-tasking
  • Customer Service
  • Team Player
  • Data Entry
  • Confidentiality and HIPAA
  • Strong Analytical and Problem Solving
  • Inventory Management
  • 340B , Ryan White, ADAP
  • 24 years in Pharmacy setting
  • Hospital experience
  • RX2000, Intercom Plus, NRx, Qs1, Pioneer and Vista R3.
  • Computer literate with the current version of Microsoft Office products.
Work History
03/2021 to Current
Certified Senior Pharmacy Technician Walgreens Plainfield, IL,
  • Ensure confidentiality on all patients personal information by following HIPAA, Medicare, and Medicaid regulations.
  • Responsible daily for processing over 100 designated clinics and private patients for shipment following business day
  • Call insurance to resolve third party issues with gender, birthdates, diagnosis and high dollar copays.
  • Answer multi-lined phone system that services (HIV) patients nationwide.
  • Create profiles and group new patients with pertinent information including: demographics, allergies, method of shipment and sexual preference.
  • Update demographics on existing patients as needed.
  • Ensure that complete (HIV )regimen is always filled. Call prescribers to get missing regimen before shipping.
  • Call patients when new medication orders are received to set up shipment.
  • Assist patients with co-pay assistance card to eliminate any out of pocket expenses for covered HIV medications.
  • Process prescriptions with appropriate secondary insurance for 340B, Ryan White, Immunology, and Medicare patients.
  • Ensure that only (ADAP) approved medications get billed under appropriate program account and non- (ADAP )medications are patient's responsibility.
  • Communicate daily with prescribers and Case managers to verify income, drug interactions, and other pertinent information to complete claims.
  • Contact Case managers for non-complaint patients to ensure programs guidelines are not misused .
  • Follow state mandated laws of South Carolina on all control substances.
  • Require signatures for UPS patients whom request it or have problematic issues with their shipments.
  • Assist Pharmacists and colleagues as needed.
06/2020 to 03/2021
  • Performed multifunctional technician duties.
  • Assisted inpatient and outpatient settings.
  • Inpatient functions included: packing unit dose medications via unit dose packing machine (Omnicell), replenishing stock in automated dispensing machine (Pyxis) and pulling IV supplies.
  • Conducted monthly ward inspections to perform physical inventory on every medication via (Pyxis) dispensing machine based on usage.
  • Recorded discrepancies, pulled expired medications , replenished and removed standard stock based on dispensing reports. Cited warnings for inter-departmental clinics in violation of federal protocol.
  • Prepared intravenous admixtures, solutions for stock using aseptic technique. Also specialized STAT respiratory drugs for Covid-19 hospitalized veterans.
  • Delivered inspected medications to designated clinics.
  • Changed and replenished emergency Crash carts
  • Outpatient duties Include: filing and labeling medications, preparing controlled substances per registered Pharmacist verification; in accordance with facility policy.
  • Reviewed all returned mail packages and researched why package was deferred back to pharmacy. Documented updated information in (My Charts) system.
  • Reshipped or destroyed medication, supplies per Federal guidelines.
  • Assisted veterans at pick-up window, obtained proper documentation before giving medication out.
  • Cleaned and reloaded outpatient automated dispensing machine (Scriptpro) with top 100 fast-moving medications.
  • Assisted shift pharmacists and colleagues as needed.
04/2008 to 03/2021
Certified pharmacy technician Osf Healthcare Bethalto, IL,
  • Performed daily routine of pharmacy which included, but not limited to: entering customers’ demographics with accuracy, updating customers’ personal history changes, i.e, preference of brand/generic and drug allergies.
  • Replenished out of stocks, managed multi-phone system and operated (Parata Max )dispensing system.
  • Checked store's automatic Internal Voice Retrieval System (IVR) system for requests on customers’ delivery preference, and new prescription requests left by prescribers.
  • Stocked, labeled and inventoried medication to keep accurate record via Electronic Drug Inventory (EDI) system.
  • Ensured other methods of retrieving new prescription requests via fax, telephone, or e-scribes were promptly handled ,to ensure that all customers’ prescriptions are ready in a timely manner.
  • Ensured hospice patients had high priority over normal workflow.
  • Performed daily shipping of high dollar anti-psychotic injections and oral medications via Federal Express to various mental health clinics in the Pee-Dee Region.
  • Designated district technician responsible for billing oral inhalation medications via Medicare Part B using proper diagnosis (ICD9/10) and procedural code.
  • Maintained drug inventory levels by ordering necessary medications and supplies based on designated drug account.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Supervised six pharmacy technicians and coordinated day-to-day assignments.
  • Assisted pharmacists, trained new hires and pharmacy interns.
03/2004 to 04/2008
  • Processed over 200 new prescriptions, handled and resolved problematic worker’s compensation claims.
  • Processed refills via telephone or at customer’s request while waiting in store.
  • Performed all inventory including out of dates, warehouse overstock and weekly warehouse ordering.
  • Created weekly schedule for technicians and pharmacy interns.
  • Managed multi-phone system, operated two-lane drive thru, and cash register.
  • Assisted pharmacists and other pharmacy personnel as needed or requested.
Expected in 12/2009
Associate of science: Medical Coding and Billing
Colorodo Technical University - Colorado Springs, CO,

with honors

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