certified restaurant trainer resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Energetic Manager with commitment to high standards of customer service, performance and integrity. Focused on customer needs and anticipates request to develop first-rate experiences. Dedicated and reliable with organized, proactive and problem solving nature. Authorized to work in the US for any employer Personable and dedicated Customer Service Representative with extensive experience in Food Service Managment industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Food services management
Personnel evaluations
Team building
Planning and coordination
Customer service
Organization
MS Office
Communications
Customer service
Office equipment proficiency
Schedule mastery
Credit card payment processing
High-energy attitude
Data entry
Team player mentality
POS system operation
Superb time management
Experience
03/2017 to CurrentCertified Restaurant TrainerThe Tjx Companies, Inc. | Narragansett, RI,
Train all new hourly managers.
Develop a 6 week schedule to assess training needs.
Consult with other trainers, managers, and leadership.
Create training strategies, initiatives, and materials.
Maintain a database of all training materials.
Instruct employee training and onboarding.
Conduct training through new materials.
Review employee performance and learning.
Proctor and certify Servsafe exam.
Identify weaknesses and strengths.
Teach time management and daily routines.
Train MIT how to do proper inventory counts and how to problem solve in order to maintain proper food cost.
Ensure MIT can coordinate a safe and efficient shift prior to end of training.
06/2014 to CurrentAssistant General ManagerWaste Connections | The Dalles, OR,
Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
Maintains operations by preparing policies and standard operating procedures; implementing production, productivity,
quality, and patron-service standards; determining and implementing system improvements.
Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
02/2007 to 10/2009Inbound Call Center RepresentativeOptima Logistics | City, STATE,
Managed high volumes of inbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Monitored queues and email inboxes to respond to consumers via multiple media formats.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Achieved high sales percentage with consultative, value-focused customer service approach.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Offered product and service consultations and employed upselling techniques.
Education and Training
Expected in 06/2007 to to High School Diploma | General StudiesWestbrook High School, Westbrook, ME, GPA:
Expected in to to | Business ManagementUniversity of Phoenix, Tempe, AZ (Online), GPA:
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