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Certified Residential Contractor Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused construction professional with strength in Retail, building and Customer service. Proactive leader with strengths in communication and collaboration. Proficient in leveraging construction and retail knowledge to promote results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Inventory tracking
  • Customer communications
  • Equipment operation
  • Rough carpentry framing
  • Power tool operation
  • Cost estimation
  • Safety training
  • Training & Development
  • Multitasking
  • Project planning
Experience
10/2010 to Current Certified Residential Contractor Lowe's Companies, Inc. | Cookeville, TN,
  • Resolved both technical and contractual issues in constructive, positive manner.
  • Planned, organized and oversaw daily activities of multiple production crews.
  • Motivated 37-person field crew to uphold highest levels of productivity, safety and quality.
  • Completed and submitted accurate work orders to office staff promptly to avoid lags in commencing projects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Measured and priced multiple projects daily.
  • Instructed multiple trades on work to be accomplished.
  • Worked with budgets from small to large to give the client the best experience and overall project.
  • Inspected all work and gave recomendations for better experiences.
  • Worked with top retailers to give the best customer experiences for thier customers.
03/2008 to 09/2010 Reginal Sales Consultant Truelieve | Seffner, FL,
  • Greeted customers and offered assistance to build favorable first impression and positive experience.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Informed customers about current sales, promotions and policies to shape buying behavior.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Answered questions with useful and accurate information to earn customer confidence and build trust.
  • Stayed up to date on all company products and services to support sales objectives.
  • Listened to customers to understand needs and refer to optimal services.
  • Explained features and benefits of merchandise to customers to increase sales and profits.
  • Continuously met sales goals via strategic prospecting.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Prepared and updated client records.
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Trained and supported new sales representatives.
  • Stayed up to date on inventories, supplies and customer orders.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
01/2000 to 01/2008 District Services Manager The Home Depot Inc | City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Identified business issues, creating customized solutions for individual problems.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Mitigated work flow down time, accurately scheduling enterprise service installation completion.
  • Met with each associate to establish realistic monthly sales goals.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Led staff meetings for a team of 10 Store Managers to communicate Installation Services directives.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
07/1996 to 01/2000 Assistant Store Manager The Home Depot Inc | City, STATE,
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Coached and developed store associates through formal and informal interactions.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
Education and Training
Expected in 07/1994 High School Diploma | Bloomingdale High School, Valrico, FL GPA:
Expected in | Biological Engineering Hillsborough Community College, Tampa, FL GPA:
Expected in 08/2009 | Residential Contractor License Contractor School, Tampa, FL, GPA:

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85Good

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Bloomingdale High School
  • Hillsborough Community College
  • Contractor School
Job Titles Held:
  • Certified Residential Contractor
  • Reginal Sales Consultant
  • District Services Manager
  • Assistant Store Manager
Degrees
  • High School Diploma
  • Some College (No Degree)