certified registered medical assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing 33 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Venipuncture and Phlebotomy
  • HIPAA Compliance
  • Medical Billing
  • Charting Expertise
  • Documentation Procedures Expert
  • Understands Medical Procedures
  • Completing Insurance Forms
  • Clear Communication
  • Multitasking and Prioritization
  • Time Management
  • Appointment Scheduling
  • Decision Making
  • Critical Thinking
  • Diagnostic Testing
Certified Registered Medical Assistant, 10/2022 to Current
Health Texas Medical GroupSan Antonio, TX,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Documented notes during patient visits.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Experienced Medical, 03/2022 to 10/2022
Health Texas Medical GroupSan Antonio, TX,
  • Assistant offering knowledge of network security at desktop, server and internet levels
  • Established in assessment, counseling, medication and treatment consultations, lab work, documentation, and treatment administration
  • Skilled in supply management, field management, and aseptic techniques
  • Professional who is friendly, adaptable, and collaborative in devising satisfying solutions to complex problems
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures
  • HIPAA, facility, and standards are all mastered, as is operating in high-volume, high-stress environments
  • Recognized on a regular basis for outstanding performance and contributions to then industry's success
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business
  • Dedicated to learning, growing, and succeeding in industry
  • With compassion and attention to detail, and is skilled at addressing patient needs
  • Problem resolution
  • Supervision
  • Team building
  • First Aid/CPR
  • Organization
  • Team management
  • Communications
  • Patient services
  • Customer service
  • Medical laboratory procedures
  • MS Office
  • Process improvement, Assisted patients with daily activities under the supervision of [Job title]
  • Cross-checked patient identifying information against records to maintain strict security, safety, and regulatory standards
  • Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve skills
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurse
  • Gave patients care based on their physical, psychological, educational, and safety needs
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork
  • Gathered, evaluated, and set up surgical supplies, instruments, and equipment, both sterile and non-sterile
  • Provided personal care, and ambulation to patients
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and improve procedure results
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
  • Maintained an aseptic and unobstructed field throughout [dialysis] procedures
  • Used my knowledge of [PCT1] tech to assist in the diagnosis and treatment of injuries, diseases, and other acute and chronic issues.
Certified Registered Medical Assistant, 12/2015 to 02/2022
Baptist Healthcare System, Inc.Lagrange, KY,
  • Implemented care and efficiency improvements to support and improve office operations
  • Immediately informed [Medical Assistant of any unusual or urgent circumstances in the patients' condition or environment
  • Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment procedures
  • Scheduled [100 or more] patient appointments over the course of [Timeframe]
  • Gathered all relevant information and calculations to assist the physician in interpreting the results
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title]
  • Used quality controls to monitor [Type] test accuracy
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date
  • Did clerical work like word processing, data entry, phone answering, and filing
  • Documented vital signs and medical history for [Number] patients every [Timeframe]
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes
  • Educated patients on medications, procedures, and treatment plans
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and [Action]
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate
  • Called and faxed pharmacies to submit prescriptions and refills
  • Explained procedures to them to reduce patient anxiety and increase cooperation
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
Certified Medical Assistant, 10/1988 to 09/2015
MedTempsCity, STATE,
  • Greeted patients and inquired about their well-being since their last visit
  • Was in charge of supervising and managing a clinical team of [number] physicians, nurses, and support staff on a daily basis
  • Went to all of the mandatory training, education, and meetings
  • Assisted with duties such as setting up and operating specialized medical equipment and apparatus for diagnostic and technical treatment procedures
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and [Action]
  • Maintained good communication between department heads, medical staff, and governing boards by attending board meetings and synchronizing interdepartmental functions
  • Did vitals and glucose testing, as well as assisting with injections and urinalysis
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Was responsible for the patients' safety and well-being
  • Documented vital signs and medical history for [Number] patients every [Timeframe]
  • Was in charge of private and MCR billing, payroll, accounts payable, and accounts receivable, as well as ensuring that proper procedures were followed
  • Developed departmental goals, objectives, performance standards, policies, and procedures with skill
  • Worked closely with the management team to make necessary improvements and meet the needs of the residents
  • Worked with the nursing staff to process patients and direct them to the appropriate departments
  • Gathered histories, vitals, and current complaints through patient interviews
  • Gathered information on the medical history, drug history, complaints, and allergies of the clients
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
Education and Training
Associate of Science: , Expected in 01/2016 to Independent University - Salt Lake City, UT
Assisting: , Expected in 01/1991 to Concorde Career College - Memphis, TN

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Resume Overview

School Attended

  • Independent University
  • Concorde Career College

Job Titles Held:

  • Certified Registered Medical Assistant
  • Experienced Medical
  • Certified Registered Medical Assistant
  • Certified Medical Assistant


  • Associate of Science
  • Assisting

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