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Certified Pharmacy Technician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished and certified Pharmacy Technician with 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Accomplishments
Skills
  • Verbal and Written Communication
  • Medication Documentation
  • Prescription Filling and Labeling
  • Prioritization and Organization
  • Payment Processing
  • Detail-Oriented
  • Relationship Building
  • Prescription Order Verification
  • Cleaning and Sanitizing
  • Medication Storage and Labeling
  • Customer Service
  • Patient Profile Setup
  • Inventory Tracking
  • Inventory Management
  • Regulatory Compliance
  • Dispensing Medications
  • Recordkeeping and Documentation
  • Prescription Refill Fulfillment
  • Answering and Routing Calls
  • Cash Register Operations
  • FDA Drug Safety Guidelines
  • Creative Thinking
  • Medical Insurance Claims Processing
  • Resolving Complaints
  • Confidentiality Practices
  • HIPAA Compliance
  • Team Coordination
  • Customer Identification Checks
Work History
07/2020 to Current Certified Pharmacy Technician St. Joseph Health | Burbank, CA,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Entered prescriptions, and insurance or billing information into patient profiles.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Counted and measured medications following standard procedures.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Coordinated verification and filling of more than 450-700 daily prescriptions in high-volume retail pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
10/2019 to 01/2020 Waitress Healthcare Services Group | Springfield, MO,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
12/2016 to 08/2017 Pharmacy Associate Northwell Health | Somers, NY,
  • Established and maintained patient profiles, updating organizational database with current information.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-day-day duties accurately and efficiently.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Collected and authorized payments of guests.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
06/2016 to 06/2017 Waitress Healthcare Services Group | Sun City, AZ,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Managed food resources, memorized orders and coordinated customer service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Trained staff members on use of POS system.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Education
Expected in | Psychology Lock Haven University of Pennsylvania, Lock Haven, PA GPA:
Expected in 06/2017 High School Diploma | Hazleton Area Academy of Sciences, 4 Azalea Drive Drums, PA 18222 , GPA:
Certifications
  • CPhT - Certified Pharmacy Technician

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Resume Overview

School Attended
  • Lock Haven University of Pennsylvania
  • Hazleton Area Academy of Sciences
Job Titles Held:
  • Certified Pharmacy Technician
  • Waitress
  • Pharmacy Associate
  • Waitress
Degrees
  • High School Diploma