Enthusiastic graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the field psychology, collecting data, and analysis. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel in career.
Supervisor: Jeffrey Mullican (XXX)462-2019, may contact
03/2009 to 08/2013
Waitress/Junior ManagerCecil's Cajun Kitchen – City, STATE,
Supervisor: Sonya Patz (XXX)460-2002, may contact
Duties:
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Prepared specialty desserts for customers for special occasions
Supervised restocking of salad bar and buffet for lunch and dinner service
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
Stayed up-to-date on menu changes to help customers make food choices
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
Used cash registers and credit card machines to cash out customers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Bussed and reset tables to keep dining room and work areas clean
Suggested appropriate food and drink pairings to increase per-ticket sales
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Folded napkins and prepared silverware sets to provide adequate supply for host station
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
Inspected dishes and utensils for cleanliness
Checked identification for minimum age for sale of alcoholic beverages
Kept server areas clean and stocked to increase efficiency while working tables
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Greeted new customers, discussed specials and took drink orders
Supported management protocols, decisions and plans within company structure, atmosphere and culture
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Monitored security and handled incidents calmly
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Helped with planning schedules and delegating assignments to meet coverage and service demands
Education
Expected in 03/2022
Master of Science: Psychology Southern New Hampshire University - Hooksett, NH GPA:
Professional development completed in Child and Adolescent Development
Dean's List Each Term
Awarded Summa Cum Laude
Expected in 12/2017
Bachelor of Science: Psychology Northwestern State University - Natchitoches, LA, GPA:
Awarded Cum Laude
Expected in 05/2014
Associate of Science: General Studies Northwestern State University - Natchitoches, LA, GPA:
Expected in 05/2007
High School Diploma: Deridder High School - Deridder, LA GPA:
Member of Student Council, BETA club, and Honors Society
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