Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Skills
- Medication Documentation
- Dispensing Medications
- Organization and Prioritization
- Updating Medication Histories
- Prescription Refill Fulfillment
- Pharmacy Operations
- Equipment Cleaning and Maintenance
- Patient Confidentiality
- Answering and Routing Calls
- Storage Maintenance and Security
- Manual and Automated Medication Dispensing
- Bulk Medicine Prepacking
- Cash Register Operation
- Pharmacy Records Management
- Prescription Filling and Labeling
- Allergic Reaction Treatment
- FDA Drug Safety Guidelines
- High-Volume Environments
- Insurance Claim Processing Software
- Problem-Solving Skills
Education
Maricopa Community Colleges - Phoenix College Phoenix, AZ Expected in 05/2020 ā ā Associate of Arts : Prenursing Studies - :
- President's Honors Scholarship Scholarship Recipient
- 3.5 GPA
- Phi Theta Kappa Honors Society Member
Sierra Linda High School Tolleson, AZ Expected in 05/2017 ā ā High School Diploma : - :
- Awarded Gold Medal for 3.5 GPA.
- Completed AP course in English, US History, and Psychology.
- 3.7 GPA
- Elected to Student Body Secretary for Student Government in 2016-2017.
- Extracurricular Activities: Volleyball and Tennis.
Certifications
- CPhT - Certified Pharmacy Technician
Website, Portfolio, Profiles
- https://www.linkedin.com/in/Jessica-Claire-770467161/
Work History
Regional Health - Certified Pharmacy Technician
Rapid City, SD, 01/2020 - Current
Rapid City, SD, 01/2020 - Current
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Restocked automated medication dispensing equipment.
University Of Iowa - Pharmacy Technician Trainee
Bettendorf, IA, 09/2019 - 01/2020
Bettendorf, IA, 09/2019 - 01/2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Aided customers in understanding how to properly take medications.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Completed insurance forms and billed insurance companies.
The Hertz Corporation - Customer Service Associate
Columbus, IN, 05/2018 - 09/2019
Columbus, IN, 05/2018 - 09/2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Sonic - Carhop Server
City, STATE, 05/2017 - 05/2018
City, STATE, 05/2017 - 05/2018
- Answered guest questions and promoted special products.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice and trim food.
- Memorized orders and maintained [Number]% accuracy in high-traffic times.
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School Attended
- Maricopa Community Colleges - Phoenix College
- Sierra Linda High School
Job Titles Held:
- Certified Pharmacy Technician
- Pharmacy Technician Trainee
- Customer Service Associate
- Carhop Server
Degrees
- Associate of Arts
- High School Diploma
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