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certified pharmacy technician resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Board certified Pharmacy Technician excited to bring 5 year background in retail pharmacies to growing team. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

Skills
  • Drug inventory control
  • Point of sale systems proficiency
  • Pharmacy operations
  • Problem-solving skills
  • FDA compliance
  • Proper labeling procedures
  • Workflow Optimization
  • Troubleshooting malfunctioning equipment
  • Stocking medications
  • Quality assurance and control
  • Filling prescriptions
  • Insurance billing
  • Customer service
  • Time management
  • Patient paperwork
  • Ordering and stocking medications
  • Stocking shelves
  • Preparing bulk medications
Experience
Certified Pharmacy Technician, 04/2014 to 07/2019
Trihealth, Inc.Bethel, OH,
  • Verified and filled over 150 prescriptions per day in busy retail pharmacy setting.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Compiled customer demographic, allergy and medical history background.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Sales Floor Associate , 04/2013 to 11/2014
Savers Thrifts StoresBeltsville, MD,
  • Created attractive product displays to enhance customer experiences and boost sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Developed creative merchandising displays to achieve optimum visibility on key products.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cashier, 05/2012 to 07/2012
Cleveland ClinicNewbury, OH,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
Bachelor of Science: Healthcare Administration, Expected in 06/2020
Southern New Hampshire University - Manchester NH,
GPA:
Activities and Honors
  • Member of The National Society of Leadership and Success.

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Certified Pharmacy Technician
  • Sales Floor Associate
  • Cashier

Degrees

  • Bachelor of Science

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