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Certified Pharmacy Technician resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Effective at processing and filling prescriptions under direction of fully qualified Pharmacist. Customer service-oriented and well-organized with solid understanding of retail pharmacy operations and regulations. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Talented Pharmacy Technician offering over 4 years of experience in filling prescriptions with expert accuracy. Polished in building relationships with customers and promoting teamwork within pharmacy settings. Well-versed in regulatory guidelines and policies governing fraud, waste and abuse.

Board certified Pharmacy Technician excited to bring 4 years of background in retail pharmacies. Well-versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patients and customers.

Focused Pharmacy Technician offering years of experience and track record of excellence in high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision. Proven mentor of new and established pharmacy technicians.

Well-versed in all aspects of pharmacy operations. Efficient and accurate Certified Pharmacy Technician thrives in fast-paced settings. Team player with strong customer engagement and data entry skills.

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Skills
  • FDA compliance
  • Drug inventory control
  • Aseptic techniques
  • Problem-solving skills
  • Point of sale systems proficiency
  • Proper labeling procedures
  • Pharmacy operations
  • Insurance Verification
  • Stocking medications
  • Troubleshooting malfunctioning equipment
  • Workflow Optimization
  • Filling prescriptions
  • Prescription verification
  • Quality assurance and control
  • Patient paperwork
  • Insurance billing
  • Preparing bulk medications
  • Ordering and stocking medications
  • Stocking shelves
  • Verifying orders
  • Resolving customer issues
  • Supporting pharmacy operations
  • Labeling prescriptions
Education and Training
Everest College - Colorado Springs Colorado Springs, CO Expected in 02/2014 Certified Medical Assistant : Medical Assisting - GPA :
Pickens College Aurora, CO Expected in GED : - GPA :
Experience
Trihealth, Inc. - Certified Pharmacy Technician
Loveland, OH, 11/2017 - Current
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 150 prescriptions daily.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Verified and filled over 150 prescriptions per day in busy retail pharmacy setting.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Verified and filled medications for up to 200 patients per day, maintaining 99% accuracy.
  • Merchandised related products to drive pharmacy department sales.
Lg Chem - Customer Service Manager
Reno, NV, 08/2015 - 08/2017
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Recommended improvements to products and services to mitigate complaints.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Relayed productive customer feedback to marketing teams.
  • Generated reports on KPIs to track and improve key metrics.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created order management system for sales and customer service personnel to improve client experience.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Macy's, Inc. - Retail Sales Associate
Elmhurst, NY, 06/2010 - 11/2014
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Completed assigned training to stay updated on important policies and procedures.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Generated brand awareness and positive product impressions to increase sales.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Adhered to company initiatives and achieved established goals.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Drove sales by successfully employing upselling and cross-selling strategies.
  • Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Worked with off-site locations to find desired items for customers.
  • Recruited, hired and trained new staff to develop with excellent product knowledge

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Resume Overview

School Attended

  • Everest College - Colorado Springs
  • Pickens College

Job Titles Held:

  • Certified Pharmacy Technician
  • Customer Service Manager
  • Retail Sales Associate

Degrees

  • Certified Medical Assistant
  • GED

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