certified pharmacy technician resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Capable pharmacy team member with 5 years experience, proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention while maintaining confidentiality and supporting quality improvement. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Strong background in retail environments with outstanding customer service, problem-solving and sales skills. Excited to excel at any task provided.

  • Pharmacy and customer records management
  • Receiving incoming supplies
  • Confidentiality and HIPAA
  • FDA Drug Safety Guidelines
  • Drug inventory management
  • Assisting pharmacists
  • Medicare and Medicaid process
  • Processing payments
  • Team Leadership
  • Insurance Knowledge
  • Cash Register Operation
  • Patient Information Verification
  • Workflow Optimization
  • Team collaboration
  • New Hire Onboarding
  • Staff Development
  • Secure storage of medications
  • Patient education and counseling
  • Answering customer questions
  • Operations support
  • Patient confidentiality
  • Proofreading
  • Patient charting
  • Word processing
  • Accounting familiarity
  • Medical terminology
Work History
08/2016 to Current Certified Pharmacy Technician Trihealth, Inc. | Dayton, OH,
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Receive written or electronic prescription or refill requests and verify that information is complete and accurate.
  • Accept new oral telephone, and oral refill authorizations from a provider.
  • Communicate a transfer order for a non-controlled medication to or from another pharmacy.
  • Communicate orally, or in writing, any medical, therapeutic, clinical, drug information, or any information recorded on a patient profile that does not require professional judgment.
  • Reduce to writing a prescription left on a recording or message line.
  • Perform the data entry of a prescription or medication order into the computer without supervision.
  • Verify stock replenishment devices or prepare sterile & non-sterile compounds if required.
  • Maintain proper storage and security of drugs.
  • Answer telephones, responding to questions or requests.
  • Fill bottles with prescribed medications and type and affix labels.
  • Assist customers by answering questions, locating items or referring them to the pharmacist for medication information.
  • Clean and help maintain equipment and work areas according to standard operating procedure.
  • Establish and maintain patient profiles, including lists of medications taken by individual patients.
  • Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer.
  • Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages.
  • Prepare and process medical insurance claim forms and records.
  • Operate cash registers to accept payment from customers.
  • Utilize electronic medical records system for patient information when necessary.
  • Run all end of month reports needed for financial department.
  • Reconcile all pharmacy claims, print remittances, build 835 files, and process through NRx system for payment.
  • Complete pharmacy deposit tracking spreadsheet on a monthly basis and correct any discrepancies.
  • Maintain contract pharmacy spreadsheet for 340B financials for covered entity on a monthly basis.
  • Provide training and support to new employees as necessary.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Coordinated verification and filling an average of 100 daily prescriptions in low-volume independent retail pharmacy environment.
  • Set up and modified patient profiles in QS1:NRx to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated directly with doctors offices via telephone, fax, electronic medical record, and email.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Performed diversified functions with minimal oversight, including inventory counting, claim reconciliation, and month/year end procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
  • Developed policies and procedures for effective pharmacy management.
  • Collaborated with pharmacy manager to maintain daily operations.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Other duties as assigned
09/2015 to 08/2016 Crew Member Marcus Corporation | Iowa City, IA,
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Cooked batches of food according to standard recipes.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
08/2015 to 09/2015 Produce Clerk Basha's | Sierra Vista, AZ,
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Supported promotional plans by updating signage with price changes.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service at all times.
  • Cut produce for premade trays and bowls.
04/2011 to 09/2015 Designated Training Assistant, Utility Person/Float Datrose | Yorktown, NY,
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Created instructions and documents for various types of training courses.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Wrote training manuals for new employees and positions according to best practice guidelines and protocols.
  • Trained and mentored numurous new personnel hired to fulfill various roles.
06/2011 to 08/2012 Custodial Assistant Stratford Public School | City, STATE,
  • Assembled basic furniture and supplies for classrooms.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Cleaned, vacuumed and dusted all areas of school building to maintain organized, professional appearance for employees and students.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Established and maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows and dusting.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Developed and maintained courteous and effective working relationships.
  • Assembled basic furniture and supplies for classrooms.
  • Inspected facility and grounds and picked up any trash.
  • Kept janitorial closets clean and organized.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Expected in No Degree | Healthcare Management Granite State College, Concord, NH GPA:
Expected in No Degree | Nursing White Mountains Community College, Berlin, NH GPA:
Expected in 05/2016 Certificate of Trade | Automotive Technology White Mountains Community College, Berlin, NH GPA:
Expected in 06/2014 High School Diploma | Groveton High School, Groveton, NH GPA:

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Resume Overview

School Attended

  • Granite State College
  • White Mountains Community College
  • White Mountains Community College
  • Groveton High School

Job Titles Held:

  • Certified Pharmacy Technician
  • Crew Member
  • Produce Clerk
  • Designated Training Assistant, Utility Person/Float
  • Custodial Assistant


  • No Degree
  • No Degree
  • Certificate of Trade
  • High School Diploma

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