Certified Pharmacy Technician resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Currently, accomplished and certified Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Practiced at offering medications to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Well organized, self-motivated, and knowledgeable about successful strategies for managing fast-paced work. Responsible for providing customer service to patients and customers, collection of information, data entry, and mailings. Driven finance and former banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Responsible for providing customer service to consumers and applicants, providing assistance to applicants, reviewing applications for completion before being submitted to loan officers, collecting documents, data entry, general clerical duties assigned, generating program repots, and any further assistance needed by consumer or staff members. 10 Years of experience handling and collecting money for businesses. Frequently recognized for attention to detail and strong work ethic.
Skills
Customer Service
Relationship Building
Detail-Oriented
Regulatory Compliance
Data Entry
Prioritization and Organization
Recordkeeping and Documentation
Payment Processing
HIPAA Compliance
Time Management
Resolving Complaints
Employee Training
Team Coordination
Staff Leadership
Creative Thinking
Work History
09/2020 to CurrentCertified Pharmacy TechnicianDignity Health | Lexington, KY,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors offices via telephone, fax, and email.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Assisted in preparation, distribution, and storage of pharmaceuticals.
Counted, measured, and compounded medications following standard procedures.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Stocked, labeled and inventoried medication to keep accurate records.
Maintained drug inventory levels by ordering necessary medications and supplies.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Certified in Immunization; vaccinated patients during pandemic and flu outbreak.
Vaccinated 100s of patients
Tested 100s of patients for Corona-19 Virus. Processed results.
05/2014 to 05/2019Consumer Loan SecretaryAltabancorp | Lehi, UT,
Maintained confidentiality of information related to receiving, recording and depositing of funds.
Maintained accurate records of organizational finances and generated reports as requested.
Verified processing information and deposited received funds into organizational account.
Received dues, fees and payments and provided transaction receipts.
Reviewed and validated details of loan applications and closing documentation.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Verified credit histories, personal references and employment backgrounds for each applicant.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Made calls to consumers regarding breaches; reissued cards; problem resolved disgruntled customers.
Managed over 50 customer calls per day.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out daily duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Detected out of balance transactions and followed implemented handling procedures.
Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
Operated proof machine to list, sort and prove credits, debits, and deposits.
Maintained friendly and professional customer interactions.
Handled various accounting transactions.
Received loan and utility payments, sending funds to correct destinations.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Calculated fees due, interest and change for customer transactions.
Maintained energy and enthusiasm in fast-paced environment.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
08/2009 to 05/2014Teller/New Accounts RepresentativeHerring Bank | City, STATE,
Processed client payments and updated accounts.
Analyzed accounts for delinquencies and other ongoing issues.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Maintained/ Balanced drawer with $17,500.00 daily threshold.
Balanced Bank Vault.
Contacted customers to assess satisfaction and current needs.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Detected out of balance transactions and followed implemented handling procedures.
Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
Operated proof machine to list, sort and prove credits, debits, and deposits.
Maintained friendly and professional customer interactions.
Counted, verified and handled bank deposits and armored car transactions.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Established rapport with new clients to increase satisfaction and loyalty.
Received loan and utility payments, sending funds to correct destinations.
Conducted regular proof work and followed up on chargebacks and deposit corrections.
Calculated fees due, interest and change for customer transactions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
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