Highly qualified Maryland Registered and Nationally Certified Pharmacy Technician with +25 years retail experiencein good standing. Self-Motivated and require little training in all areas of a Full-service Independent Pharmacy. Specialized in Durable Medical Equipment, billing of equipment, fittings for braces, equipment, ostomy supplies, wound care products, experience in LTC, mastectomy and stocking fittings as well. I have strong medical experience in other areas as well as management and administrative experience. Excellent patient care, customer service, follow-up and helping co-workers through team work have always been my strengths.
Medical Transcription and Medical Terminology/
Body Systems, Certificate of Completion, 2002
Amoena Breast Prosthetics, Certificate of Completion, 1998
Certified Pharmacy Technician, 1996
Enter new patient profiles and prescriptions into medication input software system. Provide friendly & professional customer service at prescription drop-off and pick-up counters. Communicate directly with doctors' offices via telephone, fax and email. Answer and screen phone calls for the staff pharmacist in a friendly, professional and efficient manner. Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Correctly price and file prescriptions after they are filled. Retrieve, count and measure drugs. Promptly refer all doctors' calls and customers' medical questions to the pharmacist on duty. Precisely process third party prescriptions and manage adjudication review for accurate reimbursement. Communicate with all customers and staff in a pleasant and professional manner.
Handled incoming correspondence from other medical offices/facilities, and pharmacies. Upload medical records/test results to patients' EMR. Electronically sent test results/medical records to other medical offices/facilities. Electronically, phoned/faxed prescriptions to pharmacies through Care 360. Scheduled patients through Collaborate. Notified Physician of any emergency issues promptly. Acquired prior-authorizations for prescriptions. Trouble-shooting problems with technology on a daily basis. Handled issues between employees. Payroll time management. Problem solving and ideas through teamwork to achieve a manageable work-flow for employees without compromising excellent patient care.
Filled/delivered med carts for the nursing home. Filled bulk-orders for the nursing home. Filled prescriptions processed by the Pharmacist for the retail pharmacy. Made unit-dose packaged medications with the packing machine. Unit-dosed cards for the assisted living facilities. Unpacked and compared orders to invoices. Directed phone calls. Cashier.
Certified Pharmacy Technician for 12 years along with billing representative for 5 years from intake coordinator to verification, explanation, fitting for equipment, process claims, handling rejections, redeterminations, rebills, A/R to finally collections if necessary.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices to have all compliant documentation necessary for payment via telephone, fax and email. Provided friendly, and professional customer service. Used all resources available including contacting manufacturers to accurately advise patients on ostomy appliances, along with problem-solving. Follow-up on special orders. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Accurately processed third party prescriptions and managed adjudication review while carefully monitoring days supply. Regularly ordered medication and pharmacy, office. and restroom supplies.
Certificate of Completion, 2002
This course prepared me to take the National Pharmacy Certification Exam through PTCB in 1995.
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