Accomplished Certified Pharmacy Technician experienced in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented with solid experience coordinating with insurance providers, prescribers and individuals to address and solve issues. Good relationship-building and well-organized multitasking skills.
Verified eligibility and compliance with authorization requirements for service providers.
Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Input all patient data regarding claims and prior authorizations into system accurately.
Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
06/2018 to Current
Certified Pharmacy TechnicianKaiser Permanente – San Ramon, CA,
Stocked, labeled and inventoried medication to keep accurate records.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Completed paperwork, entJessicag prescription and insurance or billing information into patient profiles.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Performed diversified functions with minimal oversight, including data entry, medication filling, maintaining drug inventory levels by ordJessicag necessary medications and supplies.
Communicated directly with doctors offices via telephone, fax, and email to verify medication dosages, refill authorizations and patient information..
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Collected co-payments or full payments from customers.
Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Set up and modified patient profiles in enterprise to include current information such as medications and insurance details.
03/2017 to 06/2018
Pharmacy ClerkBass Pro Shops – Chesterfield, MI,
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Counted and labeled prescriptions with correct item and quantity, verifying accuracy of dosage, side effects, interactions and refill instructions.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Established and maintained patient profiles, updating organizational database with current information.
Conducted drug product reviews and assisted Pharmacists and staff in drug inventory management.
Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordJessicag additional products.
Supported pharmacists with day-to-day activities and pharmacy office management functions.
Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
05/2012 to 03/2017
Front End CashierHank Sanders Inc. – City, STATE,
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Approached every question or concern with calm and level-headed approach.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained organized and orderly front end and removed carts, baskets and debris.
Greeted customers and responded to requests for information.
Operated register system to process new purchases, item returns and merchandise exchanges.
Informed front end manager of equipment repair and replacement needs to maintain operations.
Worked closely with shift manager to solve problems and handle customer concerns.
Answered questions about store policies and addressed customer concerns.
Operated cash register to record all transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Checked identification for proof-of-age for alcohol and tobacco sales.
06/2011 to 08/2011
File AssistantCompany Name – City, State,
Examined, categorized and sorted incoming documents.
Cleaned up files regularly by removing outdated information for archival or disposal.
Education
Expected in 12/2021 to to
Bachelor of Science: Biology East Stroudsburg University of Pennsylvania - East Stroudsburg, PA GPA:
Expected in 05/2017 to to
Associate of Science: Biology Sussex County Community College - Newton, NJ GPA:
Member of Phi Theta Kappa
Expected in 06/2014 to to
High School Diploma: Delaware Valley High School - Milford, PA GPA:
Member of concert and pep band, Yearbook, and Science Olympiad for 4 years.
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