Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished and certified Pharmacy Technician with over three years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

  • Pharmacy and customer records management
  • Patient confidentiality
  • Pharmaceutical sales and services
  • Drug utilization review
  • Assisting pharmacists
  • Medicare and Medicaid process
  • Confidentiality and HIPAA
  • Advanced Math Skills
  • Insurance Knowledge
  • Team collaboration
  • Medication Therapy Management
  • Drug safety
  • Medication dispensing
Work History
03/2018 to Current
Certified Pharmacy Technician Hca Thousand Oaks, CA,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Set up and modified patient profiles in PDX to include current information such as medications and insurance details.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
03/2017 to 02/2018
Waitress Life Care Centers Of America Sedro Woolley, WA,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
01/2016 to 12/2016
Private Nanny Education Affiliates Cookeville, TN,
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Totaled amount owed for services at end of session.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles, and read books to young children.
06/2013 to 05/2014
Front Desk Receptionist Pinnacle Port Vacation Rentals City, STATE,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Expected in 05/2021
No Degree: Nursing
Okaloosa Technical College And Choice High School - Fort Walton Beach, FL
Expected in 06/2013
High School Diploma:
Baker School - Baker, FL,

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Resume Overview

School Attended

  • Okaloosa Technical College And Choice High School
  • Baker School

Job Titles Held:

  • Certified Pharmacy Technician
  • Waitress
  • Private Nanny
  • Front Desk Receptionist


  • No Degree
  • High School Diploma

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