Accomplished and certified Pharmacy Technician with over three years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Skills
Pharmacy and customer records management
Patient confidentiality
Pharmaceutical sales and services
Drug utilization review
Assisting pharmacists
Medicare and Medicaid process
Confidentiality and HIPAA
Advanced Math Skills
Insurance Knowledge
Team collaboration
Medication Therapy Management
Drug safety
Medication dispensing
Work History
03/2018 to Current
Certified Pharmacy TechnicianHca – Thousand Oaks, CA,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Set up and modified patient profiles in PDX to include current information such as medications and insurance details.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Counted, measured, and compounded medications following standard procedures.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Communicated directly with doctors offices via telephone, fax, and email.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
03/2017 to 02/2018
WaitressLife Care Centers Of America – Sedro Woolley, WA,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
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