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*Accomplished and certified Pharmacy Technician with over 6 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
*Customer-oriented Pharmacy Technician bringing 7 years of experience and strong background in community pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
*Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of community pharmacy operations. Conversational english skills.
* Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Walmart. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
* Driven Pharmacy Technician with 7 years of experience and success in working within fast-paced community pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
* Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
* Skilled Pharmacy Technician offering 6 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
* Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
* Veteran Pharmacy Technician with expertise in all facets of pharmacy operations and proven record of success in expeditiously filling prescription orders.
* Certified Pharmacy Technician with 6 years working at a leading national drugstore chain. Dedicated, reliable and accurate professional consistently delivering courteous service at all times. Expert user of Connexus software.
- Processed and filled over 200 prescriptions per day.
- Facilitated the implementation of a new drug inventory system.
- Reduced prescribing errors by reaching out to prescribers to verify medication orders.
- Trained new pharmacy technicians on pharmacy policies, procedures, and best practices.
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- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured, and compounded medications following standard procedures.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume community pharmacy environment.
- Collected co-payments or full payments from customers.
- Communicated directly with doctors offices via telephone, fax, and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 100 customers per day.
- Maintained cash drawer of $1000 or more per shift.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each annual season.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Promoted pizza products by distributing door hangers, coupons and promotional materials to customers on delivery route.
- Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel and company.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Lewis University - Romeoville, IL
Joliet Junior College - Joliet, IL
Lockport Township Highschool - Lockport, IL,
- CPhT - Certified Pharmacy Technician
- CPR Training
- Immunization training
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School Attended
- Lewis University
- Joliet Junior College
- Lockport Township Highschool
Job Titles Held:
- Certified Pharmacy Technician
- Cashier
- Pizza Delivery Driver
- Cashier
Degrees
- Bachelor of Science
- Associate of Arts
- High School Diploma
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