I am a hardworking and reliable person. I am dedicated to my work and good with time management. I enjoy working with multiple people in a very busy environment and willing to aide customers.
Skills
Problem-solving skills
Bi-lingual (English/French)
Answering mulit-line phones in a busy working environment
Knowledge with Microsoft Word, Office, and Outlook
Pharmacy operations
Proper labeling procedures
Prescription verification
Insurance billing
Stocking medications
Filling prescriptions
Insurance Verification
Quality assurance and control
Troubleshooting malfunctioning equipment
Ordering and stocking medications
Stocking shelves
Supporting pharmacy operations
Time management
Resolving customer issues
Labeling prescriptions
Experience
Certified Pharmacy Technician, 05/2018 - Current Humana Inc. – Royal Palm Beach, FL,
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, including lists of medications and insurance details.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Efficiently processed cash register transactions for new and refilled prescription orders.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Maintained clean and organized pharmacy shelving and work areas.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Compiled customer demographic, allergy and medical history background.
Verified and filled medications for accuracy
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Educated patients on prescription instructions and answered questions regarding drug side effects.
Adhered to infection control policies and procedures to prevent spread of disease.
Prepared and submitted claims to insurance companies for payment.
Verified patients' identities at pickup to prevent sale of wrong medications.
Received, reviewed, dispensed and labeled multiple prescriptions daily with expert accuracy.
Supervised inventory levels to maintain adequate supply of medications and medical supplies.
Prepared pricing and instruction labels for placement on prescriptions.
Pharmacy Technician, 09/2014 - 05/2018 Adventist Health And Rideout – Paradise, CA,
Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
Entered orders into system and filled medication orders.
Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Efficiently responded voicemails to promote assistance and service to customers.
Supported pharmacist in preparing prescriptions daily.
Assisted staff members with drug inventory, purchasing and receiving.
Reviewed and monitored patient medication files and lab data in hospital setting.
Processed prescriptions, checking against known patient allergies.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Entered and processed patient prescriptions in company system.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Restocked shelves and prepared expired drugs for return.
Processed prescription transfer requests from competitors.
Resolved third-party rejection claims.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Counseled patients on appropriate use of over-the-counter and prescription medications.
Maintained clean and organized pharmacy shelving and work areas.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Maintained lines of communication with patients, providing instructions and general support.
Verified prescriptions by contacting physicians' offices and receiving approval.
Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
Ordered out of stock medications to keep inventory well-stocked.
Eliminated third-party rejection claims
Filled and processed prescriptions, delivering prompt and efficient patient care.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Efficiently processed cash register transactions for new and refilled prescription orders.
Dispensed medications to patients in accordance with pharmacist orders.
Interpreted and processed medication orders under supervision of the pharmacy director.
Prepared prescription transfer requests from competitor companies.
Answered customer questions regarding medication.
Verified and filled prescriptions in busy retail pharmacy setting.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Calculated dosage, filled prescriptions and prepared prescription labels.
Delivered quality care to customers through close collaboration with pharmacist.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Communicated extensively with patients to provide assistance, support and instructions.
Established and updated patient profiles, including lists of medications and insurance details.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Created new customer profiles and updated information in pharmacy computer systems.
Compiled customer demographic, allergy and medical history background.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Ordered medicines daily to comply with demands and needs.
Filled medication orders daily and entered orders into system.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Communicated with insurance companies for billing purposes.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Prepared medication labels with item name and quantity.
Prepared and submitted claims to insurance companies for payment.
Coordinated with other pharmacy locations to resolve any issues
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Medical Assistant/Receptionist, 05/2011 - 09/2014 Usa Vein Clinics – Austell, GA,
Compiled physical and digital documents, charts and reports to meet business and patient need.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Conducted patient intake interviews to collect medical information and insurance details.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Set up appointments for physician visits and procedures using calendar software.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Observed strict HIPAA guidelines at all times according to company policy.
Straightened up the waiting room so that it remained neat and organized.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Processed patient payments and scanned identification and insurance cards.
Answered multi-line phone system and directed callers to requested personnel and departments.
Took messages from patients and promptly relayed to appropriate staff.
Assist doctor/PA with in office procedures such as, giving injections, removing sutures and staples, assisting in applying casts and removing casts.
Education and Training
High School Diploma: , Expected in 06/2008 - Madawaska High School - Madawaska, ME GPA:
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