Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a hardworking and reliable person. I am dedicated to my work and good with time management. I enjoy working with multiple people in a very busy environment and willing to aide customers.

Skills
  • Problem-solving skills
  • Bi-lingual (English/French)
  • Answering mulit-line phones in a busy working environment
  • Knowledge with Microsoft Word, Office, and Outlook
  • Pharmacy operations
  • Proper labeling procedures
  • Prescription verification
  • Insurance billing
  • Stocking medications
  • Filling prescriptions
  • Insurance Verification
  • Quality assurance and control
  • Troubleshooting malfunctioning equipment
  • Ordering and stocking medications
  • Stocking shelves
  • Supporting pharmacy operations
  • Time management
  • Resolving customer issues
  • Labeling prescriptions
Experience
Certified Pharmacy Technician, 05/2018 - Current
Humana Inc. Royal Palm Beach, FL,
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Compiled customer demographic, allergy and medical history background.
  • Verified and filled medications for accuracy
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Prepared and submitted claims to insurance companies for payment.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Received, reviewed, dispensed and labeled multiple prescriptions daily with expert accuracy.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Prepared pricing and instruction labels for placement on prescriptions.
Pharmacy Technician, 09/2014 - 05/2018
Adventist Health And Rideout Paradise, CA,
  • Received, reviewed, dispensed and labeled prescriptions daily with expert accuracy.
  • Entered orders into system and filled medication orders.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Supported pharmacist in preparing prescriptions daily.
  • Assisted staff members with drug inventory, purchasing and receiving.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Processed prescriptions, checking against known patient allergies.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Entered and processed patient prescriptions in company system.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Restocked shelves and prepared expired drugs for return.
  • Processed prescription transfer requests from competitors.
  • Resolved third-party rejection claims.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Ordered medicines on daily basis to meet anticipated demand from patients and reduce backorders.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Ordered out of stock medications to keep inventory well-stocked.
  • Eliminated third-party rejection claims
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Delivered information on potential problems and reactions to prescribed medications for patients of all health conditions and age ranges.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Prepared prescription transfer requests from competitor companies.
  • Answered customer questions regarding medication.
  • Verified and filled prescriptions in busy retail pharmacy setting.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Compiled customer demographic, allergy and medical history background.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Ordered medicines daily to comply with demands and needs.
  • Filled medication orders daily and entered orders into system.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Communicated with insurance companies for billing purposes.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Prepared medication labels with item name and quantity.
  • Prepared and submitted claims to insurance companies for payment.
  • Coordinated with other pharmacy locations to resolve any issues
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Medical Assistant/Receptionist, 05/2011 - 09/2014
Usa Vein Clinics Austell, GA,
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Set up appointments for physician visits and procedures using calendar software.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Assist doctor/PA with in office procedures such as, giving injections, removing sutures and staples, assisting in applying casts and removing casts.
Education and Training
High School Diploma: , Expected in 06/2008
-
Madawaska High School - Madawaska, ME
GPA:

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Resume Overview

School Attended

  • Madawaska High School

Job Titles Held:

  • Certified Pharmacy Technician
  • Pharmacy Technician
  • Medical Assistant/Receptionist

Degrees

  • High School Diploma

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