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Certified Pharmacy Technician Resume Example

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CERTIFIED PHARMACY TECHNICIAN
Professional Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Conscientious with exceptional pharmaceutical knowledge and Conexxus skills. Deliver exceptional customer service and accurate prescription fulfillment.

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Enthusiastic and eager to contribute to team success through hard work, and attention to detail. Motivated to learn, grow and excel.

Skills
  • Updating Medication Histories
  • Manual and Automated Medication Dispensing
  • HIPAA
  • Advanced Math Skills
  • Insurance Knowledge
  • Patient Information Verification
  • Workflow Optimization
  • Pharmacy and customer records management
  • Medicare and Medicaid process
  • Answering customer questions
  • Interpreting orders
  • Drug safety
  • Assisting pharmacists
  • Team collaboration
  • Advanced math skills
  • Patient confidentiality
Work History
02/2016 - CurrentCertified Pharmacy Technician | Walmart Pharmacy - Campbellsville, KY

Managed specialty medications and refills. Take refills from doctors offices over the phone. Managed RXcompanion platform for patient adherence. Preform blood pressure, blood sugar, A1C and total cholesterol tests for patients.

  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume Retail pharmacy environment.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in Conexxus to include current information such as medications and insurance details.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed diversified functions with minimal oversight, including inventory counting, Inputting, trouble shooting and general pharmacy tasks.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
09/2013 - 01/2016Shift Leader | Dollar General - Campbellsville , KY
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Alerted customers to upcoming sales events and promotions.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Coached team members in techniques necessary to complete job tasks.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
01/2011 - 08/2013American Airlines Cargo Representative | Serco - Campbellsville, KY
  • Handled 10 calls per hour to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving Cargo issues.
  • Resolved Lost cargo problems, improved operations and provided exceptional client support.
  • Developed team communications and information for Staff meetings.
Education
05/2010Taylor County High School, Campbellsville, KYHighSchool Diploma :
Campbellsville University , Campbellsville KY
Elizabethtown Community And Technical College, Elizabethtown, KY
Purdue University - North Central, Westville, IN
Certifications
  • Certified Pharmacy Technician (CPhT)
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Resume Overview

Companies Worked For:

  • Walmart Pharmacy
  • Dollar General
  • Serco

School Attended

  • Taylor County High School
  • Campbellsville University
  • Elizabethtown Community And Technical College
  • Purdue University - North Central

Job Titles Held:

  • Certified Pharmacy Technician
  • Shift Leader
  • American Airlines Cargo Representative

Degrees

  • HighSchool Diploma :

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