certified pharmacy technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Accomplished and certified Pharmacy Technician with over 30 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of pharmacy operations. Certified Pharmacy Technician with 30 years working at both leading national drugstore chain and small community pharmacy. Dedicated, reliable and accurate professional consistently delivering courteous service at all times. Expert user of Pioneer Software.
Skills
Patient confidentiality
Pharmacy and customer records management
Drug inventory management
Processing payments
FDA Drug Safety Guidelines
Assisting pharmacists
Confidentiality and HIPAA
Drug utilization review
Receiving incoming supplies
Updating Medication Histories
Manual and Automated Medication Dispensing
HIPAA
Team Leadership
Purchasing
Insurance Knowledge
Cash Register Operation
Patient Information Verification
Typing medication labels
Secure storage of medications
Answering customer questions
Medication dispensing
Work History
12/2009 to Current
Certified Pharmacy TechnicianAlliance Community Hospital – Alliance, OH,
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Stocked, labeled and inventoried medication to keep accurate records.
Maintained drug inventory levels by ordering necessary medications and supplies.
Counted and labeled prescriptions with correct item and quantity.
Communicated directly with doctors offices via telephone, fax, and email.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Processed incoming drug orders.
Collected co-payments or full payments from customers.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Assisted pharmacist by filling prescriptions for 150 customers daily and responding to patient questions regarding prescription and medication-specific issues.
Supervised 3 pharmacy technicians and coordinated day-to-day assignments.
Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
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