10/2014 to CurrentCertified Pharmacy TechnicianWal-Mart Neighborhood Market Pharmacy － Virginia Beach, VAEntered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed patient medications to patients at the counter and drive-thru.Worked closely with pharmacists and used medication input software (Connexus) to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and other pharmacies.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled medications from the shelves for replenishment. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication and pharmacy, office and restroom supplies. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Safely assisted with medication therapy management and other specialty programs. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Assisted with administering influenza, pneumonia, and Zostavax vaccinations.
09/2007 to 09/2014Senior Certified Pharmacy TechnicianWalgreens PharmacyEntered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed patient medications to patients at the counter and drive-thru.Worked closely with pharmacists and used medication input software (InterCom Plus) to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and other pharmacies. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately pulled medications from the shelves for replenishment. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Correctly priced and filed prescriptions after they were filled. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication and pharmacy, office and restroom supplies. Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries. Calculated, weighed, measured and mixed ingredients with expert precision. Collaborated closely with healthcare professionals to monitor and assess the quality and effectiveness of drugs or drug regimens. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Safely assisted with medication therapy management and other specialty programs. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers. Assisted with administering influenza, pneumonia, and Zostavax vaccinations. Oversaw other pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.
