Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Skilled Pharmacy Technician offering 5 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.

Trustworthy individual looking to advance knowledge and skills in order to grow with the company. I possess the ability to adhere to schedules and deadlines. Willingness to adapt to change and perform ethically.

  • Multitasking
  • Regulatory compliance
  • Team collaboration
  • Interpersonal communication
  • Data entry
  • Processing payments
  • Drug inventory management
  • Receiving incoming supplies
  • Assisting pharmacists
  • Medicare and Medicaid process
  • Confidentiality and HIPAA
Work History
Certified Pharmacy Technician, 12/2013 to 02/2020
Fusion HcrCincinnati, OHIO,
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume independent pharmacy environment.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Set up and modified patient profiles in NRX to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Supervised 4 pharmacy technicians and coordinated day-to-day assignments.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
Hostess, 01/2012 to 08/2013
Morris HospitalSeneca, IL,
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using POS.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using POS.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
CSR, 01/2011 to 01/2012
New American FundingAtlanta, GA,
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Set up appointments with interested customers according to schedule availability.
  • Overcame objections using friendly, persuasive strategies.
  • Provided information about available products and services including membership details and purchase advantages.
  • Escalated concerns or problem calls to management staff.
  • Displayed excellent sales skills and understanding of such skills.
Associate of Science: Applied Sciences, Expected in 12/2013
Kent State University At Tuscarawas - New Philadelphia, Ohio,
High School Diploma: , Expected in 05/2011
Dover High School - Dover, Ohio,

2009 - 2010: Lived overseas in Pune, India as an exchange student through Rotary International, where I volunteered for local orphanages and schools for children with disabilities.

- Maintained honor roll and participated in the National Honor Society.

- Maintained honor roll and was add to the Dean's List at KSU.

- Obtained Pharmacy Technician national certification.

- 2020: Accepted to the Cincinnati College of Mortuary Science to further my education.

Additional Information

On January 30th, 2020 - My husband and I have sold our home in Tuscarawas County and are relocating to the Cincinnati area for continuing education, as well as, work opportunities. We have established residence in Cincinnati and I am motivated to commit to work responsibilities as soon as March 1st, 2020. However, if hired through your company, I must rearrange shift hours in order to adhere to my Fall 2020 semester schedule at the Cincinnati College of Mortuary Science.

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School Attended

  • Kent State University At Tuscarawas
  • Dover High School

Job Titles Held:

  • Certified Pharmacy Technician
  • Hostess
  • CSR


  • Associate of Science
  • High School Diploma

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