I am a professional individual that has experience working in fast-paced environments that demand strong organizational, interpersonal, and technical skills. I am trustworthy, ethical, dependable, and I am committed to superior customer service. I am confident and poised in interactions with individuals at all levels. I am detail oriented and resourceful in completing projects and able to multi-task effectively. My goal is to enhance my educational and professional skills in a stable and dynamic workplace.
Skills
Problem-Solving Skills
Communication skills- interacting effectively with a diverse clientele
Listening skills
Team player
Math skills
Attention to detail
Organizational skills
Stress management
Detail-Oriented
Critical thinking
Medical and anatomical skills
Experience
02/2019 to 08/2021
Certified Pharmacy TechnicianMaricopa County, Arizona – Queen Creek, AZ,
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
Received and verified prescriptions
Prepared and filled medications for patients
Obtained the pharmacists approval when discrepancies were found with the prescription
Answered telephones
Ran the drive up window and the front register
Provided excellent customer service
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Called applicants to set up appointments and explain benefits processes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Initial inspections of homes for prospective tenants
Annual inspections of the properties to ensure that our tenants were living up to the section 8 housing requirements
Special inspections initiated by tenants asking me to inspect for things that they found unsuitable, such as bugs or anything that could possibly be detrimental to the tenant
After all inspections I would type up repair letters giving landlords 30 days to handle any problems and then reinspect to ensure repairs or exterminations were handled
04/2007 to 11/2011
Member Service RepresentativeMidwest America Federal Credit Union – City, STATE,
Offered exceptional customer service to our members
Helped members resolve account problems
Initiated and led conversations to identify and assess individual needs
Developed positive relationships with members
Answered member questions about products and services.
Maintained knowledge of company products, services and procedures to better serve customers and meet company goals.
Responsible for ordering cash from the Federal Reserve Bank for our branch weekly
05/2006 to 01/2007
911 Emergency DispatcherDanville Public Building Commission – City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Asked probing questions to get to the root of caller’s issues
Entered information on computerized systems to verify locations and notify nearest responders
Prioritized responses to public emergency and non- emergent calls to promptly dispatch calls to relevant police, fire or medical response personnel depending on individual call situations.
Certified in advanced CPR training to provide First Point of Contact emergency assistance to callers until the responders that were dispatched arrived on the scene
10/2005 to 05/2006
Radiology Service Representative United Samaritans Medical Center – City, STATE,
Upon arrival to work I would pull patients jackets that were scheduled for an exam that day
Greeted patients as they came in with a scheduled appointment for an X-ray
Depending on the exam I would get a gown for the patient and send them into the dressing room to change and have them wait in the dressing room until the X-ray tech was ready to come take the patient back for the exam
Answered inbound calls, chats and emails to facilitate customer service.
Filed
Called physicians with call reports on STAT X-rays
01/1998 to 03/2005
Directory Assistance OperatorSBC/Ameritech – City, STATE,
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Conducted directory searches for employees and customers to locate phone numbers, business addresses etc
Education and Training
Expected in 05/2016 to to
Associate of Applied Science: Radiologic Technology Danville Area Community College - Danville, IL GPA:
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