Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Skills
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Experience
08/2021 to Current Certified Pharmacy Technician Northeast Rehabilitation Hospital Network | Methuen, MA,
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared pricing and instruction labels for placement on prescriptions.
- Compiled customer demographic, allergy and medical history background.
- Received, reviewed, dispensed and labeled over 100 prescriptions daily.
- Verified and filled over 100 prescriptions per day in busy Hub pharmacy setting.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Merchandised related products to drive pharmacy department sales.
12/2016 to 06/2019 Barista Neiman Marcus | San Diego, CA,
- Collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Established and adjusted ordering parameters to manage inventory.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Arranged merchandise and built eye-catching displays to increase sales.
- Implemented recycling and compost programs to reduce trash waste and improve green footprint.
- Greeted guests with pleasant smile and superior customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Resolved customer disputes with tact and professionalism.
- Educated customers on beverage menu items and provided samples of daily brews.
- Gave details on coffee blends and preparation descriptions to customers.
- Ordered, received and stocked supplies and retail products.
- Merchandised display cases and promoted prepared foods.
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Weighed, grounded and packed coffee to prepare customer orders.
- Protected store assets and facilities by complying with company policies and procedures.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
- Decreased food and utensil waste by waste separation and recycling.
04/2014 to 01/2018 Education Specialist Healdsburg Unified | Healdsburg, CA,
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Advised teaching staff and administration about curriculum development and use of material and equipment.
- Developed instructional material used by instructors and educators.
04/2014 to 01/2018 Lecturer, Zoology Walt Disney World Resort | City, STATE,
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Organized activities and class events to drive learning objectives and promote engagement.
- Created presentations to deliver lectures in classrooms and online learning environments.
- Selected innovative teaching methods to deliver course content.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Educated and engaged students by utilizing instructional technologies.
Education and Training
Expected in 06/2013 High School Diploma | Theodore Roosevelt High School, Wyandotte Mi,
Certifications
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
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Resume Overview
School Attended
- Theodore Roosevelt High School
Job Titles Held:
- Certified Pharmacy Technician
- Barista
- Education Specialist
- Lecturer, Zoology
Degrees
- High School Diploma
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