Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

  • Drug Inventory Control
  • Proper Labeling Procedures
  • FDA Compliance
  • Point of Sale Systems Proficiency
  • Problem-Solving Skills
  • Pharmacy Operations
  • Answering and Routing Calls
  • Recordkeeping and Documentation
  • Relationship Building
  • Prescription Order Verification
  • Data Entry
  • Medication Storage and Labeling
  • Inventory Management
  • Dispensing Medications
  • Customer Service
  • Prescription Filling and Labeling
  • Equipment Cleaning and Maintenance
  • Prioritization and Organization
  • Verbal and Written Communication
  • Patient Profile Setup
  • Cleaning and Sanitizing
  • Prescription Pricing
  • Detail-Oriented
  • Prescription Refill Fulfillment
  • Inventory Tracking
  • Cash Register Operations
  • Medication Documentation
  • Regulatory Compliance
  • Storage Maintenance and Security
  • Payment Processing
  • Patient Paperwork
  • Stocking Medications
  • Workflow Optimization
  • Prescription Verification
  • Insurance Billing
  • Troubleshooting Malfunctioning Equipment
  • Filling Prescriptions
  • Insurance Verification
  • Quality Assurance and Control
08/2021 to Current Certified Pharmacy Technician Northeast Rehabilitation Hospital Network | Methuen, MA,
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Compiled customer demographic, allergy and medical history background.
  • Received, reviewed, dispensed and labeled over 100 prescriptions daily.
  • Verified and filled over 100 prescriptions per day in busy Hub pharmacy setting.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Merchandised related products to drive pharmacy department sales.
12/2016 to 06/2019 Barista Neiman Marcus | San Diego, CA,
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Established and adjusted ordering parameters to manage inventory.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Greeted guests with pleasant smile and superior customer service.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Listened to customer desires and needs to recommend optimal products.
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Resolved customer disputes with tact and professionalism.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Ordered, received and stocked supplies and retail products.
  • Merchandised display cases and promoted prepared foods.
  • Monitored cafe for seating availability, safety and wellbeing of guests.
  • Weighed, grounded and packed coffee to prepare customer orders.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Designed new recipes and adhered to recipe and presentation standards for specialty coffee drinks.
  • Decreased food and utensil waste by waste separation and recycling.
04/2014 to 01/2018 Education Specialist Healdsburg Unified | Healdsburg, CA,
  • Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
  • Advised teaching staff and administration about curriculum development and use of material and equipment.
  • Developed instructional material used by instructors and educators.
04/2014 to 01/2018 Lecturer, Zoology Walt Disney World Resort | City, STATE,
  • Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
  • Organized activities and class events to drive learning objectives and promote engagement.
  • Created presentations to deliver lectures in classrooms and online learning environments.
  • Selected innovative teaching methods to deliver course content.
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Educated and engaged students by utilizing instructional technologies.
Education and Training
Expected in 06/2013 High School Diploma | Theodore Roosevelt High School, Wyandotte Mi, GPA:
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)

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Resume Overview

School Attended

  • Theodore Roosevelt High School

Job Titles Held:

  • Certified Pharmacy Technician
  • Barista
  • Education Specialist
  • Lecturer, Zoology


  • High School Diploma

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