certified pharmacy technician resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Recently certified Pharmacy Technician well versed in filling medication orders, maintaining customer profiles, and managing inventories. Prepared to launch career with pharmacy offering opportunities for growth and professional development. Experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

  • Certified Pharmacy Technician (CPhT)
    Certified by the Pharmacy Technician Certification Board (PTCB)
  • Pharmacy operations
  • Proper labeling procedures
  • Problem-solving skills
  • Drug inventory control
  • Point of sale systems proficiency
  • Workflow Optimization
  • Stocking medications
  • Filling prescriptions
  • Patient paperwork
  • Customer Service
  • Patient education
  • Insurance Billing
  • Quality assurance and control
  • Time management
  • Stocking shelves
  • Verifying orders
  • Ordering and stocking medications
11/2019 to Current
Certified Pharmacy Technician Mount Sinai Medical Center New York, NY,
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Verified and filled over 800 prescriptions per day in busy Retail pharmacy setting.
  • Merchandised related products to drive pharmacy department sales.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Compiled customer demographic, allergy and medical history background.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Prepared and submitted claims to insurance companies for payment.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
08/2016 to 11/2019
Courtesy Clerk Raley's And Belair Roseville, CA,
  • Returned exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Collected shopping carts from parking lot to maintain clean, organized parking lot area.
  • Escorted customers to desired merchandise location.
  • Answered questions and informed customers of current sales and promotions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Packaged or bagged purchases and helped customers move items to vehicle.
  • Assisted customers with price checks, heavy items and finding products.
  • Worked closely with front-end staff to assist customers.
  • Collected customer feedback and passed information onto management for review.
  • Prepared, completed and processed customer account forms and database changes.
  • Processed utility bills with cash, credit, and check payments.
  • Counted down drawers at the beginning and end of shift.
  • Conducted register till audits throughout front end cashiers' shifts.
06/2014 to 02/2018
Shift Manager Raising Cane's Victoria, TX,
  • Cross-trained in every store role to maximize operational knowledge.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Increased overall team efficiency and productivity.
  • Trained and supervised staff members.
  • Documented receipts, employee hours and inventory movements.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Resolved issues regarding customer complaints and escalated worsening concerns to business owner for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in
Associate of Arts: Medical Assisting
Lorain County Community College - Elyria, OH
Expected in 2016
High School Diploma:
Vermilion High School - Vermilion, OH,

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Resume Overview

School Attended

  • Lorain County Community College
  • Vermilion High School

Job Titles Held:

  • Certified Pharmacy Technician
  • Courtesy Clerk
  • Shift Manager


  • Associate of Arts
  • High School Diploma

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