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Certified Pawnbroker Resume Example

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CERTIFIED PAWNBROKER
Professional Summary

Enthusiastic crew member who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of my roles and responsibilities and training in handling of water services. Motivated to learn, grow and excel in the water and sewer distribution industry.

Skills
  • Customer service
  • Operational improvement
  • Organization
  • Regulatory Compliance
  • Problem resolution
  • Process improvement
  • Data Entry
  • Operating equipment such as work trucks, hand tools,shovels,wrenches and any other required tools needed for the job at hand.
Work History
Certified Pawnbroker, 09/2018 to Current
Ezcorp Inc. – Duncan, OK
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Performed store open and close procedures as part of shift responsibilities.
  • Organized stock overflow room and moved stock to show room when space was available.
  • Processed new inventory to ready for stocking on sales floor.
  • Accurately and tactfully collected loan payments from customers, collecting over $1,000 daily and keeping detailed track in pos systems.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Estimated value and gave appraisals of merchandise for prospective clients.
  • Performed weekly inventory checks and ran reports.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or inventory issues.
  • Handled over 10-15 daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Turnkey, 03/2016 to 05/2018
City Of Tulsa – Tulsa, Oklahoma
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Transported water meters and payment paperwork to customer locations each day and helping to resolve any issues a customer may have had at any given time.
  • Worked with a very wide range of customers to understand their particular needs and provide excellent water resolution services to them and their families.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Adhered to EPA and OSHA regulations.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved local city water services problems, improved operations and provided exceptional client support.
  • Handled anywhere from 20-40 service calls per day to address customer inquiries and concerns.
Delivery Specialist, 02/2015 to 03/2016
Craters & Freighters Of Greater Tulsa – Tulsa, OK
  • Maintained accurate logs of all deliveries and trips, proving details to dispatch at end of each shift.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
  • Worked with vendors to schedule more than 3 daily pickups and 6-7 weekly deliveries.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Refilled truck after completing deliveries to return in ready-to-use condition.
  • Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Maintained consistent on-time delivery record with 100% of all orders arriving ahead of schedule.
  • Reviewed routes and expected delivery time frames to determine order of deliveries.
  • Inspected load security and checked for any damages.
  • Loaded truck and properly secured items to prevent damage for over 100 deliveries.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
Delivery Driver, 05/2014 to 02/2015
Rent Quik – Tulsa, OK
  • Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
  • Loaded and unloaded 1 delivery vans per shift.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Collected $30-$200 in payments for completed deliveries and services daily.
  • Loaded truck and properly secured items to prevent damage for over 3-4 deliveries daily.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Verified load against delivery ticket before beginning every shift.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Submitted receipts and money received from deliveries at end of each shift.
  • Maintained clean and orderly appearance while on shift.
  • Interacted with customers to determine needs and opportunities for additional sales.
Education
High School Diploma: 05/2009
Ada High School - Ada, OK
Additional Information

I apologize for the gap in my employment history from the times of May 2018 to September of 2018. The gap is due to me trying to attend college and taking care of my father. I ended up deciding that college wasn't the right choice for me and spent that remaining time looking after my father.

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Resume Overview

Companies Worked For:

  • Ezcorp Inc.
  • City Of Tulsa
  • Craters & Freighters Of Greater Tulsa
  • Rent Quik

School Attended

  • Ada High School

Job Titles Held:

  • Certified Pawnbroker
  • Turnkey
  • Delivery Specialist
  • Delivery Driver

Degrees

  • High School Diploma : 05/2009

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