Certified Medical Assistant Reception Technician resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Knowledgeable medical office professional with strong background in medical and fast paced environments, advanced sales skills and business/medical Certification. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

  • HIPAA compliance
  • Clinical applications
  • Medical terminology
  • Understands medical procedures
  • Data entry
  • High flexibility and ability to adapt to different customers
  • Ability to work in a fast moving and dynamic environment
  • Accuracy and attention to detail
  • Sales
  • Ability to handle multiple tasks simultaneously
  • Excellent communication skills, both oral and written
  • Ability to build lasting relationships customers and colleagues
  • Face to Face marketing
  • Business Marketing
  • Business Management
01/2019 to Current
Certified Medical Assistant/Reception Technician Farfetch Chicago, IL,
  • Assessed, documented and monitored vital signs for more than 100 donor per day.
  • Contributed to efficient office operations by triaging donors by severity of medical complaint.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Completed basic physical assessments of temperature and blood pressure patients to provide optimal care.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in donor history summary.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Administered rapid tests such as iron test and protein test to help clinical staff assess conditions.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Recorded vital signs and medical history for all patients each time.
01/2018 to 01/2019
Assistant General Manager Col Care Bonita Springs, FL,
  • Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Directed successful turnaround, eliminating in debt.
  • Reduced process lags by effectively managing employees for productivity and efficiency improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Facilitated buying process by providing customers with value proposition for products and services while promoting brand.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Lead team of employees in all operations including sales, service, parts and office functions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Offered business management and leadership skills to clients.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for products and services.
  • Generated reports detailing project information and predictions.
08/2017 to 01/2018
Sales Associate Xfinity City, STATE,
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
  • Provided every customer with professional and polite support for sales and service needs.

Maintained current store, product and promotional knowledge to drive consistent sales.

  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Developed discerning eye for detail, often suggesting accessories to complement purchase.
  • Attracted and fostered leads through referrals and customer loyalty strategies.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Gathered information from clients to create solutions that achieved business needs and desires.
  • Expanded client bases by offering exceptional customer service and telecommunication skills.
  • Networked with customers to increase referrals and boosted new client sales.
  • Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients in industry.
  • Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
  • Identified customer needs and adjusted product offering to align with opportunities.
08/2013 to 08/2017
Telephone/Sales Representative Dialamerica Marketing Inc. City, STATE,
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
  • Created and implemented store displays, promoting sales and growth.

Identified and approached potential customers by generating leads, setting appointments and conducting site visits.

  • Introduced customers to new offerings and updated accounts.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Actualized strategies to continuously improve customer service, company or brand visibility.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Landed new customer accounts through effective customer service and powerful cold-calling scripts.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Education and Training
Expected in 05/2013
High School Diploma:
Oglethorpe County High School - Lexington, GA
Expected in 08/2017
Associate of Science: Health Management And Clinical Assistance
Athens Technical College - Athens, GA

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Resume Overview

School Attended

  • Oglethorpe County High School
  • Athens Technical College

Job Titles Held:

  • Certified Medical Assistant/Reception Technician
  • Assistant General Manager
  • Sales Associate
  • Telephone/Sales Representative


  • High School Diploma
  • Associate of Science

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