Certified Medical Assistant/Reception Technician Resume Example

• Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
• Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
• Directed successful turnaround, eliminating in debt.
• Reduced process lags by effectively managing employees for productivity and efficiency improvement.
• Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
• Facilitated buying process by providing customers with value proposition for products and services while promoting brand.
• Identified client business and operational needs and introduced services to provide solutions.
• Lead team of employees in all operations including sales, service, parts and office functions.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Offered business management and leadership skills to clients.
• Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
• Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for products and services.
• Generated reports detailing project information and predictions.

• Answered phones and took orders with enthusiasm and delivered information regarding items to customers.
• Provided every customer with professional and polite support for sales and service needs.

Maintained current store, product and promotional knowledge to drive consistent sales.

• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Developed discerning eye for detail, often suggesting accessories to complement purchase.
• Attracted and fostered leads through referrals and customer loyalty strategies.
• Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
• Gathered information from clients to create solutions that achieved business needs and desires.
• Expanded client bases by offering exceptional customer service and telecommunication skills.
• Networked with customers to increase referrals and boosted new client sales.
• Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients in industry.
• Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
• Identified customer needs and adjusted product offering to align with opportunities.

• Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
• Created and implemented store displays, promoting sales and growth.

Identified and approached potential customers by generating leads, setting appointments and conducting site visits.

• Introduced customers to new offerings and updated accounts.
• Followed up after sales to assess satisfaction and identify ongoing requirements.
• Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
• Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Strengthened branding initiatives by coordinating annual events to maximize outreach.
• Actualized strategies to continuously improve customer service, company or brand visibility.
• Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
• Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
• Landed new customer accounts through effective customer service and powerful cold-calling scripts.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.
• Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Implemented professional sales presentations to creatively communicate product quality and market comparisons.