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certified medical assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Personable Medical Assistant bringing 2 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable medical assistant with strong ability in medical assisting. Offering numerous of skills. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level certified medical assistanting position to help launch career while achieving company goals.

Skills
  • Inventory and Supply Management
  • Clinical Applications
  • HIPAA Compliance
  • [Type] Coding
  • Medical Terminology
  • Wound Care
  • Appointment Scheduling
  • Coordinating Drug Refills
  • Clinical and Operational Judgement
  • Multi-line Telephone System Operation
  • Time Management
  • Pharmacy Relations
  • Patient Relations
  • Procedure Assistance
  • Multitasking and Prioritization
  • Social Perceptiveness
  • Diagnostic Testing
  • Completing Insurance Forms
  • Clear Communication
  • Cleaning and Organizing
  • Cleaning and Sanitizing
  • Treatment Room Preparation
  • Medication Administration
  • Blood and Tissue Collection
  • Check-In and Check-Out Procedures
  • Examination Preparation
  • Problem Anticipation and Resolution
  • Decision Making
  • Critical Thinking
  • Patient Scheduling
  • Vitals Collection and Documentation
  • Data Analysis
  • Standards Compliance
  • Conflict Resolution
  • Data Entry
  • Medical Dictation
  • Bookkeeping Support
  • Microsoft Office
  • Patient Chart Tracking
  • Electronic Charting
  • Disease Diagnosis
  • Payment Processing
  • Sanitizing and Cleaning
  • Venipuncture Expertise
  • Relationship Building
  • Basic Math
  • Flexibility and Adaptability
  • Medical Coding
  • Willingness to Learn
  • Pulmonary Function Measurement
  • Mathematical Reasoning
  • Centrifuge Operation
Experience
Certified Medical Assistant, 11/2022 - Current
Cleveland Clinic Burbank, OH,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Incorporated outside records into charts and EHR.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Transported specimens following established protocol for temperature and light.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
Hooters Girl, 11/2020 - 12/2022
Hooters Of America, Llc Fort Smith, AR,
  • Provided exceptional service to high volume of daily customers.
  • Instructed new staff members on food handling procedures and service techniques.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Worked directly with servers for more than [Number] shifts during training process.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Explained goals and expectations required of trainees.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Certified Medical Assistant, 10/2021 - 11/2022
Cleveland Clinic Columbus, OH,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Incorporated outside records into charts and EHR.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Interacted with patients to gather and record data prior to blood draws.
Receptionist, 07/2018 - 11/2020
Ebenezer Savage, MN,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Greeted and directed visitors to appropriate personnel and answered average of [Number] calls and emails daily.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
Server, 10/2016 - 07/2018
Lake Region Healthcare Corp. Fergus Falls, MN,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Sales Associate, 11/2015 - 10/2016
Circle K Stores, Inc. Frisco, TX,
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Cleaned and sanitized tanning beds and rooms.
  • Maintained knowledge of current sales, promotions and policies and answered customer questions.
  • Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
  • Used cash registers to handle cash and credit card transactions, money and receipts.
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.
  • Scheduled client appointments by phone and through email.
  • Promoted and sold eyewear and swimwear products.
  • Maintained detailed records of client feedback and treatment plans to present personalized care.
  • Kept patient health and personal information private and confidential.
  • Explained rules established by management, maintenance requirements or parking regulations.
  • Documented key information from each service visit into detailed reports.
  • Prepared records of client progress and services performed under care.
Cashier, 01/2014 - 11/2015
Fooda San Antonio, TX,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used suggestive selling techniques to promote add-on sales.
Education and Training
Certified Medical Assistant: Medical Assisting, Expected in 10/2021
-
Jeromi Vocational Institute - Munster, IN,
GPA:
Status -
High School Diploma: , Expected in 06/2014
-
Gavit High School - Hammond, IN,
GPA:
Status -
Languages
English :
Professional:
Negotiated :
:
Activities and Honors
  • Member, Alumni Association
  • Member, Small Business Association (2008 - present)
Certifications
  • Certified Medical Assistant (CMA)
,

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Resume Overview

School Attended

  • Jeromi Vocational Institute
  • Gavit High School

Job Titles Held:

  • Certified Medical Assistant
  • Hooters Girl
  • Certified Medical Assistant
  • Receptionist
  • Server
  • Sales Associate
  • Cashier

Degrees

  • Certified Medical Assistant
  • High School Diploma

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