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certified medical assistant resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.

Skills
  • Communicating with patients and their families
  • Medical terminology knowledge
  • Data entry
  • Inventory coordination
  • Client relations
  • Work well independently
  • Good work ethic
  • Active listening
  • Proficient in Medical EMR systems such as, eClincalWorks, Epic, Athenahealth and Centricity
  • Records maintenance
  • HIPAA guidelines
  • Telephone etiquette
  • Great communication and interpersonal communication
  • Dependable and reliable
Experience
Current to Current
Certified Medical Assistant Piedmont Healthcare Stockbridge, GA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies and ordering
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Protected patients by observing strict HIPAA guidelines.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Compiled physical and digital documents, charts and reports.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Always willing to help with office tasks during busy periods and staff absences.
Current to Current
Certified Medical Assistant Piedmont Healthcare Conyers, GA,
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Collaborated and established strong working relationships with physicians, supervisors and colleagues.
  • Managed patient check-in and check-out procedures and processed payments.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Compiled and coded patient information or data in appropriate computer system.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Kept department clean, organized and professional.
  • Pulled patient records and transferred information to appropriate parties.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Completed connections between callers, departments and professionals.
Current to Current
Certified Medical Assistant Southcoast Health System Dartmouth, MA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Scanned and validated medical records for upload.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Took messages from callers and accurately relayed details to intended staff.
  • Completed connections between callers, departments and professionals.
  • Operated telephone switchboard of 22 employees and routed calls to correct destination.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Measured vital signs and took medical histories to prepare patients for examination.
Education and Training
Expected in 04/2005
Certification: Medical Support
Tesst College of Technology - Beltsville, MD,
GPA:
Expected in
: Social Worker
Prince George's Community College - Upper Marlboro, MD
GPA:

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Resume Overview

School Attended

  • Tesst College of Technology
  • Prince George's Community College

Job Titles Held:

  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Certification
  • Some College (No Degree)

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