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certified medical assistant resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Outgoing employee pursuing flexible full-time employment.

Motivated professional offering Bachelor's in Health Administration. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Flexible hard worker ready to learn and contribute to team success.

Decisive General Clerk ready to take on new challenges to help great company succeed. Proactive professional highly skilled in communication and time management. Known for having dynamic work ethic and being team player. Professional and well-rounded general clerk with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Skills
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Scheduling and calendar management
  • Workforce Management
  • Team collaboration
  • Scanning and copying
  • Problem resolution
  • Maintaining files
  • Examining information
  • Recordkeeping
  • Customer service
  • Money Management
  • Customer Service
  • Customer assistance
Education and Training
WESTCOAST University Los Angeles, CA, Expected in 03/2010 Bachelor of Science : Health Administration - GPA :
Experience
Osf Healthcare - Certified Medical Assistant
Champaign, IL, 06/2012 - Current
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Managed office paperwork, including scanning docuj
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Worked easily with office programs such as Microsoft Words to carry out daily team clerical needs.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Identified, researched and resolved issues with hours worked.
  • Reviewed files to check for complete and accurate information.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Updated daily logs for tracking file movements.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
Adia - Clerical Worker
Lake Forest, CA, 01/2010 - 05/2012
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Supported staff on special assignments and ad hoc projects.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Assisted with onboarding of new employees.
WESTCOAST UNIVERSITY - Administrative Student Worker
City, STATE, 01/2007 - 01/2010
  • I was a floater.
  • Assisted customers from day to day.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
  • Took and followed detailed directions from others.
  • Took meeting notes and compiled paperwork to support department.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Regularly communicated with management to provide feedback and updates.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
Korean Airlines - Airline Agent
City, STATE, 01/1997 - 03/2000
  • Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Recognized for outstanding dedication to patient care.
  • El monte Comprehensive Health Center Employee of the Month, 05/2019.
  • Successfully transitioned facility to use of ORCHID AND CAIR.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

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Resume Overview

School Attended

  • WESTCOAST University

Job Titles Held:

  • Certified Medical Assistant
  • Clerical Worker
  • Administrative Student Worker
  • Airline Agent

Degrees

  • Bachelor of Science

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