Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Personable Medical Assistant brings experience in balancing problematic administrative and clinical duties to achieve patient satisfaction. Proficient in ECW and RX30. Thorough understanding of medical registration process and procedures to streamline client processing.

  • HIPAA compliance
  • Inventory and supply management
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Documentation procedures expert
  • Venipuncture and phlebotomy
  • Charting expertise
  • Calm and level-headed under duress
  • Lab equipment calibration
  • Restocking lab supplies
  • Phlebotomy
  • Certified in Basic Life Support (BLS)
  • Vital sign monitors
  • EKG set up and monitoring
05/2021 to Current
Certified Medical Assistant Acadia Healthcare Inc. Orem, UT,
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
12/2018 to 05/2021
Embedded Patient Access Representative Northside Hospital Gwinnett, GA,
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Helped patients obtain health care services by setting up referrals.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
10/2017 to 12/2018
Pharmacy Technician New Horizons Healthcare City, STATE,
  • Set up and modified patient profiles in RX30 to include current information such as medications and insurance details Verified patient data and billing information to discover and resolve erroneous bills due to system errors Stocked, labeled, and inventoried medication to keep accurate records Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items Filling and labeling prescription bottles Maintained proper drug storage procedures, registries, and records for controlled drugs Ordered necessary stock daily to ensure compliance with demands and needs Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment Answered incoming phone calls and addressed questions from patients, and healthcare providers Actively ringing up customers and handling cash, credit, and basic store purchases Communicated with prescribers to verify medication dosages, refill authorizations, and patient information Worked with insurance carriers to obtain payments/ refill authorizations Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education and Training
Expected in 05/2021
Medical Assistant - Certification:
Virginia Western Community College - Roanoke, VA,
Expected in 09/2018
Pharmacy - Certified pharmacy technician:
PTCB - Washington DC,
Expected in
Bachelor of Administrative Studies: Medical Administration
Virginia Western Community College - Roanoke, VA
Additional Information
  • Problem resolution ability Private, state, and commercial insurance verification Organization and planning Maintaining records Medical and clinical services Maintaining quality assurance standards Board-Certified CPhT CPR certified Proficient with EHR Proficient with RX30 Working knowledge of Microsoft Office and Excel
Activities and Honors
  • I was a vital part of the COVID team from March of 2020 till December of 2020.
  • Worked diligently and effectively with the team at testing event, scheduling appointments, addressing patient questions and concerns about the process of the testing.
  • I trained fellow peers on the process and procedures of the COVID team.
  • I am also apart of the Diversity and Inclusion committee as well as the Staff appreciation committee.

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Resume Overview

School Attended

  • Virginia Western Community College
  • PTCB
  • Virginia Western Community College

Job Titles Held:

  • Certified Medical Assistant
  • Embedded Patient Access Representative
  • Pharmacy Technician


  • Medical Assistant - Certification
  • Pharmacy - Certified pharmacy technician
  • Bachelor of Administrative Studies

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