Experienced customer care /data entry specialist with almost 20 years in a hospital setting/specialty doctor office. Direct telephone contact with patients/customers regarding various aspects of their health, welfare, and benefit options. Recorded data into Epic system once each interaction was completed and reviewed. Specifically chosen by supervisor because of my accuracy and corrected errors to be a team lead during feedback on how to better improve call quality amongst coworkers/managers/specialty doctors. Sorted documents before data is entered by alphabetic & numeric information according to the required format. Compared and verified documents by reviewing, correcting, deleting, or reentering information to detect duplication or errors. Completed data entries into appropriate location. Maintained and updated files/records as necessary. Scheduled interviews/tours and addressed email inquiries. Monitored new hires training of work flow within department. Verification of new accounts in regards to business/health information. Processing several types of insurance and pricing procedures/labs/copays etc. Accurately input any updates or change requests for all accounts. Manually ordered equipment and supplies from multiple vendors. Multiple daily, weekly and monthly tasks/schedules completed to meet the needs of patients/customers. Called reliable transportation for active patients/customers. Managed and maintained personal files and records for patients/customers. Properly labeling medical records daily and delivering to correct departments to be properly handled. Delivering different department correspondence in a timely fashion, effectively reviewed and processed records, emails and files accurately quickly and efficiently. Responded quickly and respectfully to all incoming call requests from patients/customers making several daily outbound calls not only to patients/customers but, to other business offices and communicating the needs/wants of the matter. Performed other work as required.
I work for Cardiologist. Performing EKG's, patient care, lab draws, daily.
I worked closely with four specialty pulmonary doctors and one nurse practitioner daily. Maintaining all scheduling, registering, checking in and checking out patients. Daily duties included, answering multiple landline calls and making several outbound calls to patients, other doctor offices, transportation, insurance companies etc... Speaking directly with my doctors every 20-40 minutes listening and acting quickly and accurately to their demands. I handled all refill requests and sent to correct doctors to be signed off on. I maintained samples from our drug reps and spoke to them daily informing them what we needed and what we didn't. Filing hundreds of faxes daily and accordingly to each doctor along with outbound faxing. Appropriately and privately handling medical records and distributing them to correct people in that department. Charting was a must and had to be done in correct format and with each patients records being discreet and confidential.
Strictly followed all federal and state guidelines for release of information.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Submitted refund requests for claims paid in error.
Carefully prepared, reviewed and submitted patient statements.
Certified Credential Medical Assistant/recertified 11-2019
Tish Jackson(Supervisor) 513-667-8458
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