Certified Medical Assistant Cardiac Tech Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced customer care /data entry specialist with almost 20 years in a hospital setting/specialty doctor office. Direct telephone contact with patients/customers regarding various aspects of their health, welfare, and benefit options. Recorded data into Epic system once each interaction was completed and reviewed. Specifically chosen by supervisor because of my accuracy and corrected errors to be a team lead during feedback on how to better improve call quality amongst coworkers/managers/specialty doctors. Sorted documents before data is entered by alphabetic & numeric information according to the required format. Compared and verified documents by reviewing, correcting, deleting, or reentering information to detect duplication or errors. Completed data entries into appropriate location. Maintained and updated files/records as necessary. Scheduled interviews/tours and addressed email inquiries. Monitored new hires training of work flow within department. Verification of new accounts in regards to business/health information. Processing several types of insurance and pricing procedures/labs/copays etc. Accurately input any updates or change requests for all accounts. Manually ordered equipment and supplies from multiple vendors. Multiple daily, weekly and monthly tasks/schedules completed to meet the needs of patients/customers. Called reliable transportation for active patients/customers. Managed and maintained personal files and records for patients/customers. Properly labeling medical records daily and delivering to correct departments to be properly handled. Delivering different department correspondence in a timely fashion, effectively reviewed and processed records, emails and files accurately quickly and efficiently. Responded quickly and respectfully to all incoming call requests from patients/customers making several daily outbound calls not only to patients/customers but, to other business offices and communicating the needs/wants of the matter. Performed other work as required.

  • Multi-tasking & Prioritization
  • Patient/customer relationship
  • Epic
  • Word, Excel,PowerPoint, Outlook
  • Medical Terminolgy
  • Comfort and motivate patients and customers
  • Comply with HIPPA
  • Works with minimum supervision
  • Filing/faxing
  • Answering multiple incoming phone lines
  • Making multiple outbound calls
  • Confidentiality
  • CPR/BAC trained
  • CMA/Cardiac Tech
  • Computer trained
11/2019 to Current Certified Medical Assistant/Cardiac Tech Kettering Physician Network | City, STATE,

I work for Cardiologist. Performing EKG's, patient care, lab draws, daily.

05/2015 to 04/2017 Medical Receptionist/Medical Secretary/CMA UC Health Physicians | City, STATE,

I worked closely with four specialty pulmonary doctors and one nurse practitioner daily. Maintaining all scheduling, registering, checking in and checking out patients. Daily duties included, answering multiple landline calls and making several outbound calls to patients, other doctor offices, transportation, insurance companies etc... Speaking directly with my doctors every 20-40 minutes listening and acting quickly and accurately to their demands. I handled all refill requests and sent to correct doctors to be signed off on. I maintained samples from our drug reps and spoke to them daily informing them what we needed and what we didn't. Filing hundreds of faxes daily and accordingly to each doctor along with outbound faxing. Appropriately and privately handling medical records and distributing them to correct people in that department. Charting was a must and had to be done in correct format and with each patients records being discreet and confidential.
Strictly followed all federal and state guidelines for release of information.
Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Acquired insurance authorizations for procedures and tests ordered by the attending physician.
Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
Resolved and clarified issues with patient medications and collaborated with local pharmacies.
Submitted refund requests for claims paid in error.
Carefully prepared, reviewed and submitted patient statements.

01/2009 to 06/2015 Monitor Technician, State Tested Nurse Aide, Health Unit Coordinator, Sitter, registration, Fort Hamilton Hospital | City, STATE, Over my 6 1/2 years at this hospital I did several different jobs and worked in several different departments.  All duties varied.
Education and Training
Expected in 2002 High School Diploma | Business Hamilton High School, Hamilton, OH GPA:
Expected in 2004 No Degree | Health and Education Miami University Hamilton, Hamilton, OH GPA:
Expected in 2007 Certification | State Tested Nurse Aide Butler Tech Vocational School, Hamilton, OH GPA:
Expected in 11/2019 | Through Employment , , GPA:

Certified Credential Medical Assistant/recertified 11-2019

Cardiac Technician


Tish Jackson (Supervisor) 513-667-8458

Stacy Rose (Coworker) 513-668-6726

Rick Bower (Manager) 513-807-9853

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Hamilton High School
  • Miami University Hamilton
  • Butler Tech Vocational School
  • Through Employment
Job Titles Held:
  • Certified Medical Assistant/Cardiac Tech
  • Medical Receptionist/Medical Secretary/CMA
  • Monitor Technician, State Tested Nurse Aide, Health Unit Coordinator, Sitter, registration,
  • High School Diploma
  • No Degree
  • Certification

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