Detail-oriented Medical Assistant offering many years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.
Skills
Clinical applications
Inventory and supply management
Medical terminology
Call center operations
Call documentation skills
Data entry
Call controlling
Fluent in Spanish
Oral and writing communication
Appointment confirmation
Administrative skills
Experience
Certified Medical Assistant, 06/2017 to Current Mercy Health – Newport News, VA,
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Organized charts, documents and supplies to maintain team efficiency.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Educated patients about medications, procedures and physician's instructions.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Front Desk Receptionist, 08/2012 to 06/2017 Dealer Policy – Williston, ND,
Compiled physical and digital documents, charts and reports to meet business and patient need.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated group medical records and technical library to support smooth office operations.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Conducted patient intake interviews to collect medical information and insurance details.
Prepared and sent financial statements to support bookkeeping functions.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Processed patient payments and scanned identification and insurance cards.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Set up appointments for physician visits and procedures using calendar software.
Straightened up the waiting room so that it remained neat and organized.
Handled all office supply ordering including ink cartridges, toner and paper
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Took messages from patients and promptly relayed to appropriate staff.
Call Center Representative, 01/2011 to 08/2012 Long Island Fqhc – Elmont, NY,
Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Cashier Specialist, 09/2009 to 01/2011 Panera Bread – City, STATE,
Assisted with purchases, locating items and signing up for rewards programs.
Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
High School Diploma: , Expected in 05/2009 Forest Hill Community High School - West Palm Beach, FL GPA:
CERTIFICATION : , Expected in 08/2010 MEDVANCE INSTITUTE - West Palm Beach, FL, GPA:
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