Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented Medical Assistant offering many years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.

  • Clinical applications
  • Inventory and supply management
  • Medical terminology
  • Call center operations
  • Call documentation skills
  • Data entry
  • Call controlling
  • Fluent in Spanish
  • Oral and writing communication
  • Appointment confirmation
  • Administrative skills
Certified Medical Assistant, 06/2017 to Current
Mercy HealthNewport News, VA,
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Scheduled appointments for patients via phone and in person.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Front Desk Receptionist, 08/2012 to 06/2017
Dealer PolicyWilliston, ND,
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Set up appointments for physician visits and procedures using calendar software.
  • Straightened up the waiting room so that it remained neat and organized.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Took messages from patients and promptly relayed to appropriate staff.
Call Center Representative, 01/2011 to 08/2012
Long Island FqhcElmont, NY,
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Cashier Specialist, 09/2009 to 01/2011
Panera BreadCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
High School Diploma: , Expected in 05/2009
Forest Hill Community High School - West Palm Beach, FL
CERTIFICATION : , Expected in 08/2010
  • Certified Medical Assistant (CMA)

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School Attended

  • Forest Hill Community High School

Job Titles Held:

  • Certified Medical Assistant
  • Front Desk Receptionist
  • Call Center Representative
  • Cashier Specialist


  • High School Diploma

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