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- Home: (555) 432-1000
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Detail-oriented Medical Assistant offering many years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.
- Clinical applications
- Inventory and supply management
- Medical terminology
- Call center operations
- Call documentation skills
- Data entry
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- Call controlling
- Fluent in Spanish
- Oral and writing communication
- Appointment confirmation
- Administrative skills
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Certified Medical Assistant, 06/2017 to Current
Mercy Health – Newport News, VA,
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Organized charts, documents and supplies to maintain team efficiency.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Educated patients about medications, procedures and physician's instructions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Front Desk Receptionist, 08/2012 to 06/2017
Dealer Policy – Williston, ND,
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Updated group medical records and technical library to support smooth office operations.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Set up appointments for physician visits and procedures using calendar software.
- Straightened up the waiting room so that it remained neat and organized.
- Handled all office supply ordering including ink cartridges, toner and paper
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
Call Center Representative, 01/2011 to 08/2012
Long Island Fqhc – Elmont, NY,
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Cashier Specialist, 09/2009 to 01/2011
Panera Bread – City, STATE,
- Assisted with purchases, locating items and signing up for rewards programs.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
High School Diploma: , Expected in 05/2009
Forest Hill Community High School - West Palm Beach, FL
GPA:
CERTIFICATION : , Expected in 08/2010
MEDVANCE INSTITUTE - West Palm Beach, FL,
GPA:
- Certified Medical Assistant (CMA)
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