Knowledgeable medical office professional with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Skills
Inventory and supply management
Clinical applications
Medical terminology
Specimens collection and processing
Venipuncture and phlebotomy
Charting expertise
Experience
Certified Medical Assistant, 09/2016 to 07/2020 Providence Health & Services – Canby, OR,
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Organized charts, documents and supplies to maintain team efficiency.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Administered rapid tests to help clinical staff assess conditions.
Performed basic office duties, faxing, copier, scanning documents and answering phones.
Certified Medical Assistant, 01/2014 to 09/2016 Providence Health & Services – Laguna Beach, CA,
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team efficiency.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Certified Medical Assistant/Medical Screener, 01/2010 to 12/2013 RGB Group Inc./USCG National Maritime Center – City, STATE,
Protect the security of medical records to ensure the confidentiality is maintained.
Review records for completeness, accuracy and compliance with regulations.
Retrieve patient medical records for physicians and other medical personnel.
Release information to agencies according to regulations.
Plan, develop, maintain and operate a variety of health record indexes or storage and retrieval systems to collect, classify, store and analyze information.
Maintain patient medical records to document conditions and treatment to provide data for research and care improvement efforts. Process and prepare government forms.
Resolve and clarify diagnosis with conflicting, missing and unclear information with doctors.
Clinical Supervisor/Certified Clinical Medical Assistant, 12/2002 to 01/2010 Graves Medical Practice – City, STATE,
Directed and managed 20-person team of clinical and support personnel.
Improved research-based approaches through participation in research and evidence-based clinical audits.
Provided routine management and emergency response with authoritative and professional manner.
Interviewed applicants and made recommendations for new hires.
Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
Spearheaded clinical training and orientation for newly hired staff and university students.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Education and Training
GED: , Expected in 10/1993 Hancock Jr. & Sr. High School - Hancock, MD, GPA:
Diploma: Certified Medical Assisting, Expected in 11/2002 Thompson Institute - Chambersburg, PA GPA:
Certification: Certified Medical Assistant, Expected in 07/2018 National HealthCareer Association - , GPA:
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School Attended
Hancock Jr. & Sr. High School
Thompson Institute
National HealthCareer Association
Job Titles Held:
Certified Medical Assistant
Certified Medical Assistant
Certified Medical Assistant/Medical Screener
Clinical Supervisor/Certified Clinical Medical Assistant
