Knowledgeable Certified Medical Assistant with exceptional background over 9+ years handling intensive clerical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Clinical applications
Medical terminology
HIPAA compliance
[Type] coding
Experience
05/2017 to Current
Certified Medical AssistantVail Valley Medical Center – Dillon, CO,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Contributed to office operations by triaging patients by severity of medical complaint.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
06/2012 to 05/2017
Certified Medical AssistantVail Valley Medical Center – Edwards, CO,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Contributed to office operations by triaging patients by severity of medical complaint.
Completed basic physical assessments of clinic patients to provide optimal care.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Recorded vital signs and medical history for [Number] patients each [Timeframe].
Used [Type] software to process patient payments and update accounts.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Coordinated and executed medical waste disposal according to governmental and organizational standards.
Measured patient peak flows to improve workflow efficiency.
01/2004 to 08/2009
Benefits RepresentativeBeaumont Hospitals – Farmington Hills, MI,
Oversaw enrollment of new employees and company-wide yearly enrollment period.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Checked accuracy and completeness of benefits applications and documents.
Reviewed employee enrollments to verify accuracy, inputting information into company database.
Monitored data integrity and confidentiality by observing strict regulations and procedures.
Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
Used [Software] and math skills to calculate deductions and disability.
Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
Provided detailed information about benefits and limitations of different policies and programs.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Responded to requests for information with open and knowledgeable support to foster interest in available plans.
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