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certified medical assistant resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

As Ambulatory Clinical supervisor, I demonstrate a positive and upbeat experienced skill set. Motivated with great customer service skills, dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in critical thinking and reasoning ability. Reliable Medical Support professional with over 20 years of experience in medical environment. Expertly assist with office operations and physician support by gathering patient information, educate patients and train clinical personnel as a preceptor. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. An outstanding performer in getting tasks done. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of medical office. Recognized for inspiring management team members to excel and encouraging creative work environments.

Skills
  • License Practical Nurse
  • Lead Certified Medical Assistant
  • BLS certification
  • Preceptor
  • Regulatory Compliance
  • Teamwork/Collaboration
  • Customer service
  • Patient Scheduling
  • Organization
Work History
Certified Medical Assistant, 01/2020 - Current
24 Our Care Kansas City, MO,
  • Prepared and administered medications to alleviate patient symptoms
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Collected and documented patient medical information such as blood pressure and weight
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Directed patients to examining rooms and coordinated transportation assistance as necessary
  • Obtain urine, blood and sputum cultures and POCT
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures and care plan instructions
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Telephone triage
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
  • Documented vital signs and health history for over 40 patients daily
Certified Medical Assistant, 11/2016 - 01/2018
24 Our Care Tulsa, OK,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Called and faxed pharmacies to submit prescriptions and refills
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
  • Directed 50 patients or more to exam rooms, fielded questions and prepared for physician examinations
  • Maintained detailed records of test results by entering data and patient information into computer
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Obtained client medical history, including medication information, symptoms and allergies
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Collected all pertinent data and calculations to aid physician in interpreting results
  • Monitored point of care testing accuracy using quality controls
Certified Medical Assistant, 04/2006 - 09/2016
24 Our Care Kansas City, MO,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Prepared and administered medications to alleviate patient symptoms
  • Collected and documented patient medical information such as blood pressure and weight
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Directed patients to examining rooms and coordinated transportation assistance as necessary
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
  • Called and faxed pharmacies to submit prescriptions and refills
  • Taught patients about medications, procedures and care plan instructions
  • Sanitized, restocked and organized exam rooms and medical equipment
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy in over 40 patients daily during 8 hour shift
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Maintained detailed records of test results by entering data and patient information into computer
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
  • Oriented and trained new staff on proper procedures and policies
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Provider
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
  • Obtained client medical history, including medication information, symptoms and allergies
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Implemented care and efficiency improvements to support and enhance office operations
  • Collected all pertinent data and calculations to aid physician in interpreting results
  • Gathered forms, copied insurance cards and accurately obtaining patient information for billing and insurance filing
Medical Office Manager's Assistant, 08/2001 - 03/2006
Coastal Plains At Hampton Regional Medical Center City, STATE,
  • Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Kept detailed records of office inventories and placed orders for more supplies
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Answered phone calls and messages , schedule appointments and handling patient inquiries
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Completed skilled administrative work to support all office staff and operational requirements
  • Organized paperwork such as charts and reports for office and patient needs
  • Managed financial documentations such as expense reports and invoices
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Maintained current and accurate medical records of over 300 patients
Education
License Practical Nurse: Nursing, Expected in 04/2020
-
ECPI University - Charleston, SC,
GPA:
Status -

Dean's List 2019/2020

Bachelor of Science: Organizational Management , Expected in 05/2006
-
Voorhees College - Denmark, SC
GPA:
Status -
Certified Nursing Assistant: Nursing Assistance, Expected in 1996
-
Columbia Healthcare Agency - Columbia, SC,
GPA:
Status -

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Resume Overview

School Attended

  • ECPI University
  • Voorhees College
  • Columbia Healthcare Agency

Job Titles Held:

  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant
  • Medical Office Manager's Assistant

Degrees

  • License Practical Nurse
  • Bachelor of Science
  • Certified Nursing Assistant

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