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certified medical assistant resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated and compassionate Medical Assistant (CMA) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Authorized to work in the US for any employer Detail-oriented and knowledgeable Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.

Skills
  • Electronic health records
  • Insurance claims
  • Inventory and Supply Management
  • Patient Care
  • Venipuncture
  • Insurance Knowledge
  • Medical Records Management
  • Patient Scheduling
  • CPR
  • Compassionate caregiver
  • Patient bathing
  • Compassionate
  • Emergency procedures understanding
  • Emptying catheter bags
  • Simple dressings
  • EMR / EHR
  • Infection Control and Aseptic Procedures
  • Scheduling
  • Phlebotomy
  • Allergy Management
  • Knowledge of EKG rhythm interpretation
  • Case Management
  • Indirect Patient Care
  • Point of care testing
  • Using a centrifuge
  • Assisting with physical exams
  • Patient-focused care
  • Direct Patient Care
Work History
Certified Medical Assistant, 11/2018 - Current
Alliance Community Hospital Carrollton, OH,
  • St Thomas Bariatric/ Neurology Present
  • Completing patient cases -Rooming and Triage patients - Nutrition classes • Preparing pt for weight loss surgery
  • • Medical weight loss medications
  • • Assisting with pre op class for patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Prepared and administered medications to alleviate patient symptoms.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Reconstitute Botox for injections • Triage calls and complete patient cases • Vitals • Complete intake on each patient • Administering CGRP medications such as Emgality, Aimovig, Ajvoy, Toradol etc
  • Logging medication in and out of book as used
  • Meet with drug reps to sign for medication samples
  • Travel with the neurologist to three locations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Assisted physicians in follow-through of care.
  • Measured patient pulse oximetry.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Scheduled and accompanied clients to medical appointments.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Escorted patients to examination rooms.
  • Attended required training, education and meetings.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Documented vital signs and health history for patients every.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
Customer Service Team Member, 07/2019 - 11/2020
Planet Fitness Inc. Selden, NY,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Maintained financial accounts by processing customer adjustments.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Care Coordinator, 04/2017 - 11/2018
Nascentia Health Rochester, NY,
  • Assisted in resolving facility discrepancies by participating in resident surveys.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 300 patients monthly.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Educated family members and caregivers on patient care instructions.
  • Completed documentation of care, hospital actions and patient activities.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
  • Worked with patients to schedule tests and procedures.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Connected patients with available community and charitable resources.
  • Encouraged patients to schedule recommended tests and procedures.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Supervised all levels of care for patients pursuing substance abuse treatment.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.
  • Performed as subject matter expert for case management processes.
Resident Manager, 03/2013 - 08/2015
Marriott International Clearwater, FL,
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Verified high-quality care through enforcement of standards and conduction of regular performance evaluations.
  • Helped set goals, determine appropriate interventions and connect resources for individual patients.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Managed department staff by monitoring performance, implementing improvement plans and conducting training.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Arranged transportation and documented details of discharge transition plans.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Transported children to and from school, activities and appointments.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Diploma: , Expected in
-
Westwood High School - Memphis, TN
GPA:
Status -
Certified by NCCT: , Expected in
-
Vatterott Career College - ,
GPA:
Status -
Associate of Science: Mortician, Expected in 06/2023
-
John A Gupton College - Nashville, TN
GPA:
Status -
Certifications
CPR Certified • EHR • Filing • Microsoft Word • Receptionist • Venipuncture Certifications and Licenses CMA 2018-04 - 2019-04,

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Resume Overview

School Attended

  • Westwood High School
  • Vatterott Career College
  • John A Gupton College

Job Titles Held:

  • Certified Medical Assistant
  • Customer Service Team Member
  • Care Coordinator
  • Resident Manager

Degrees

  • Diploma
  • Certified by NCCT
  • Associate of Science

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