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certified medical assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Knowledgeable Certified Medical Assistant with exceptional background over 5+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Clinical Applications
  • [Type] Coding
  • Inventory and Supply Management
  • HIPAA Compliance
  • Medical Terminology
  • Check-In and Check-Out Procedures
  • Critical Thinking
  • Operating EKG Equipment
  • Social Perceptiveness
  • Decision Making
  • Medication Administration
  • Problem Anticipation and Resolution
  • Multitasking and Prioritization
  • Updating Medical Records
  • Appointment Scheduling
  • Dictation and Transcription
  • Clinical and Operational Judgement
  • Routine Laboratory Testing
  • Cleaning and Organizing
  • Cleaning and Sanitizing
  • Patient Relations
  • Treatment Room Preparation
  • Supply Management
  • Time Management
  • Multi-line Telephone System Operation
  • Completing Insurance Forms
  • Examination Preparation
  • Wound Care
  • Clear Communication
  • Pharmacy Relations
  • Coordinating Drug Refills
  • Patient Scheduling
  • Specimens Collection and Processing
  • Vitals Collection and Documentation
  • Microsoft Office
  • Sanitizing and Cleaning
  • Electronic Charting
  • Relationship Building
  • Basic Math
  • Data Analysis
  • Medical Coding
  • Data Entry
  • Medical Dictation
  • Payment Processing
  • Willingness to Learn
Experience
Certified Medical Assistant, 05/2022 to Current
Multnomah County, OregonPortland, OR,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Incorporated outside records into charts and EHR.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
Receptionist, 06/2020 to 07/2022
Heritage AuctionsNorth Hollywood, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Receptionist, 11/2018 to 06/2020
Heritage AuctionsIrving, TX,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Supervised setup of conference rooms for meetings and office events in common areas.
Customer Service Associate, 05/2016 to 11/2018
Umpqua BankMoses Lake, WA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Executed on-time and under budget project management to resolve complex issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Education and Training
: , Expected in to Sowela - Lake Charles, LA,
GPA:

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Resume Overview

School Attended

  • Sowela

Job Titles Held:

  • Certified Medical Assistant
  • Receptionist
  • Receptionist
  • Customer Service Associate

Degrees

  • Some College (No Degree)

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