Certified Medical Assistant resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Dedicated and empathetic Certified Medical Assistant offering 7+ years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Clinical applications
Medical terminology
HIPAA compliance
Specimens collection and processing
Patient scheduling
Charting expertise
Proper sterilization techniques
Venipuncture and phlebotomy
Understands medical procedures
Wound care and irrigation
Professional bedside manner
Conflict resolution abilities
First aid
Communicating with patient families
Calm and level-headed under duress
Vital sign monitors
Customer Service
Human anatomy and physiology
Certified in Basic Life Support (BLS)
EKG set up and monitoring
Medical terminology knowledge
Experience
Certified Medical Assistant, 11/2019 - 09/2020 Banner Health – Gilbert, AZ,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team efficiency.
Assessed, documented and monitored vital signs for more than 20 patients per day.
Used computer software to process patient payments and update accounts.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Scheduled appointments for patients via phone and in person.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Administered injections as prescribed by the physician.
Obtained urine and blood drug screens from the patient when ordered by physician.
Medical Receptionist, 01/2018 - 12/2018 Waterbury Hospital – Watertown, CT,
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Conducted patient intake interviews to collect medical information and insurance details.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Informed patients of financial responsibilities prior to rendering services.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Processed patient payments and scanned identification and insurance cards.
Set up appointments for physician visits and procedures using calendar software.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Observed strict HIPAA guidelines at all times according to company policy.
Straightened up the waiting room so that it remained neat and organized.
Took messages from patients and promptly relayed to appropriate staff.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Nursing Assistant, 07/2015 - 01/2018 Peninsula Regional Medical Center – Seaford, DE,
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Maintained sanitary conditions by providing immediate wound care and dressing changes.
Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Certified Medical Assistant, 02/2013 - 07/2015 Banner Health – Queen Creek, AZ,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team efficiency.
Assessed, documented and monitored vital signs for more than 25 patients per day.
Used computer software to process patient payments and update accounts.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Scheduled appointments for patients via phone and in person.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Contacted pharmacies to submit and refill patients' prescriptions.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Education and Training
GED: , Expected in 05/2007 - Washington County Career Center-Adult Technical Training - Marietta, OH GPA:
Certification: Certified Medical Assistance, Expected in 03/2013 - Washington County Career Center-Adult Technical Training - Marietta, OH GPA:
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Resume Overview
School Attended
Washington County Career Center-Adult Technical Training
Washington County Career Center-Adult Technical Training