certified medical assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Innovative professional exceptionally well-versed in communication and team building. I have excellent customer service skills, years of experience in clinical setting and excellent work ethic. Ready to bring years of relevant work experience to new position.

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved patient issues which led to [.
  • Collaborated with team of [Number] in the development of [Project name].
  • Wound Care
  • Treatment Room Preparation
  • Medication Administration
  • Operating EKG Equipment
  • Decision Making
  • Problem Anticipation and Resolution
  • Multitasking and Prioritization
  • Patient Relations
  • Clear Communication
  • Microsoft Office, Excel, Outlook
  • EMR including Centricity and Touchworks
  • Injections including adult and children
Work History
01/2017 to Current
Certified Medical Assistant Cape Cod Healthcare Inc. Plymouth, MA,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Updated patients medication lists, allergies, pharmacy and new health information
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Assisted provider with surgical procedures
  • Refilled patient prescriptions as needed
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained vital signs
  • Scribed patient visits for provider in an accurate and timely manner
  • Prepared patients for excisions including injecting local anesthetics for biopsies and other procedures
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Monitored Hcg urine test accuracy using quality controls.
08/1986 to 10/2016
Advanced Emergency Medical Technician Owensboro Medical Health System Central City, KY,
  • Communicated with lucid patients to gather incident and medical history information.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Administered treatments in [Type] situations with accuracy, safety and speed.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Quickly recognized patient needs based on conditions and administered medications as needed
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Administered tests and medication to stabilize patients in field or in transit.
  • Executed stomach suction, airway management and heart monitoring to treat patients.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
08/1986 to 10/2016
Practice Manager Cooley Dickinson Hospital Northampton, MA,
  • Oversaw accounting, budgeting, and financial reporting for 3 Family Practice clinics and specialty clinics
  • Trained interns and newly hired team members on office procedures and computer system.
  • Developed close working relationships with front office and back office staff
  • Member of Senior Management Team for inpatient, outpatient, ER, Long Term Care, outpatient rehab facilities, family practice and specialty clinics
  • Achieved Level 3 Certifications for NCQA.
  • Responsible for maintaining certifications for Patient Centered Medical Homes, NCQA (level 3),
  • Developed policies and for effective practice management.
  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare professionals on business decisions.
  • Provided supervision and management to team of support personnel including RN's, Medical Assistants
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Member of recruitment and retention team responsible for hiring of new providers
  • Responsible for tracking and reimbursement of medical staff education
  • Addressed and remedied all patient or team member issues.
  • Developed and maintained electronic record management systems to analyze and process data.
  • Communicated closely with patients, ensuring medical information was kept private.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Ordered all office supplies and kept check on inventory levels.
  • Created and implemented organizational policies and procedures.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Collaborated with Chief of Medical staff to maintain daily operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Proficient in marketing and advertising of new providers and clinics
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Organized and facilitated department head meetings weekly
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Produced monthly financial and quality reports for presentation to board of directors.
  • Spearheaded and implemented addition of new outlying clinics
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Expected in to to
Certified Medical Practice Executive:
MGMA - Online,
Expected in to to
Certified Medical Assistant: Medical Assisting
Beal College - Bangor, Maine,
Expected in 08/1986 to to
Advanced EMT: Emergency Medicine
Eastern Maine Technical College - Bangor, ME,



  • CMA - Certified Medical Assistant
  • Certified Medical Practice Executive
  • Advanced Emergency Medical Technician

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Resume Overview

School Attended

  • MGMA
  • Beal College
  • Eastern Maine Technical College

Job Titles Held:

  • Certified Medical Assistant
  • Advanced Emergency Medical Technician
  • Practice Manager


  • Certified Medical Practice Executive
  • Certified Medical Assistant
  • Advanced EMT

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