Certified Medical Assistant Resume Example
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CERTIFIED MEDICAL ASSISTANT
Summary
Dedicated and empathetic Certified Medical Assistant offering 6 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
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Experience
East Carolina University | Greenville , NCCertified Medical Assistant09/2014 - 09/2020
- Organized charts, documents and supplies to maintain team efficiency.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Used EPIC software to process patient information and update accounts.
- Assessed, documented and monitored vital signs for more than 35 patients per day.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Administered rapid tests such as Strep and Flu to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Recorded vital signs and medical history for 30 patients each daily.
Truist Financial Corporation | Hopewell , VABank Teller03/2012 - 09/2014
- Counted as much as $30,000 in daily funds with manual and machine-assisted methods.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Explained bank services, financial products and applicable fees to customers.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Processed 30 customer transactions hourly while demonstrating extreme attention to detail.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Served approximately 120 customers each shift, remaining composed and professional even in high-stress situations.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Warmly welcomed customers and offered pleasant service during entire transaction.
- Prepared official checks for customer and internal bank needs.
- Responded and assisted customers with account inquiries and updates.
- Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Heinen's Grocery Store | Brecksville , OHFront End Associate12/2010 - 03/2012
- Processed and completed cash or credit transactions accurately.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Operated register for cash, check and credit card transactions, maintaining 100% accuracy.
- Maintained clean and clutter-free front-end area.
- Resolved issues with cash registers, card scanners and printers.
- Received payments for tanning bed packages and issued receipts.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Welcomed customers, offering assistance to help find necessary store items.
- Increased sales 50% by suggesting specific purchases to customers.
- Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
- Operated cash register, collected payments and provided accurate change.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Processed 75 transactions per day with exceptional accuracy.
Education and Training
Knox Central High School | City, StateHigh School Diploma05/2011
Eastern Kentucky University | City, StateSome College (No Degree)
Southeast Community And Technical College | City, State
Choice Md | City, StateCertified Medical Assistant07/2014
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Resume Overview
School Attended
- Knox Central High School
- Eastern Kentucky University
- Southeast Community And Technical College
- Choice Md
Job Titles Held:
- Certified Medical Assistant
- Bank Teller
- Front End Associate
Degrees
- High School Diploma
Some College (No Degree)
Certified Medical Assistant
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