Knowledgeable medical office professional with exceptional background over 10 years handling intensive clinical enviroments. After reading the job description, I am confident that I would be a perfect fit for this position, as my experience and abilities precisely match your requirements. I am enthusiastically applying for this position, because I feel that I come with a background that is matchless and distinctive from other applicants applying for this position. I am highly organized, proactive and punctual with team-oriented mentality.
Skills
Clinical applications
Inventory and supply management
HIPAA compliance
Specimens collection and processing
Patient scheduling
Advanced anatomy knowledge
Catheter change and preparation
Proper sterilization techniques
Medical billing
Charting expertise
Venipuncture and phlebotomy
Vital sign monitors
Team management and supervision
Calm and level-headed under duress
Quick problem solver
Certified in Basic Life Support (BLS)
Experience
11/2011 to Current
Certified Medical AssistantYakima Valley Farm Workers Clinic – Portland, OR,
Lead Medical Assistant at fast paced Pediatric Office
COVID-19 Swabber/COVID-19 Vaccince Clinic
Organized charts, documents and supplies to maintain team efficiency.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Used Phressia software to process patient payments and update accounts.
Used Phressia software to process patient payments and update accounts.
Administered rapid tests such as Covid-19 and Strep to help clinical staff assess conditions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Assessed, documented and monitored vital signs for more than 40+ patients per day.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Scheduled appointments for patients via phone and in person.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Educated patients about medications, procedures and physician's instructions.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Contacted pharmacies to submit and refill patients' prescriptions.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Ordered supplies for office
05/2019 to 01/2021
Fine Jewelry Sales ConsultantMcdonald's – Bronx, NY,
Worked with off-site locations to find desired items for customers.
Processed payments and maintained accurate drawers to meet financial targets.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Created Jewelry woek orders
Appraised Jewelry
Sales goals met 160% for year
Highest PT sales associate
08/2009 to 09/2010
Customer Service Representive (CSR)American Water Works – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered 400+ inbound calls per day and directed to designated individuals or departments.
Documented conversations with customers to track requests, problems and solutions.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Trained new employees in procedures and policies in order to maximize team performance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
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