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Certified Medical Assistant Resume Example

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CERTIFIED MEDICAL ASSISTANT
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Professional Summary

Knowledgeable medical office professional with exceptional background over 10 years handling intensive clinical enviroments. After reading the job description, I am confident that I would be a perfect fit for this position, as my experience and abilities precisely match your requirements. I am enthusiastically applying for this position, because I feel that I come with a background that is matchless and distinctive from other applicants applying for this position. I am highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Clinical applications
  • Inventory and supply management
  • HIPAA compliance
  • Specimens collection and processing
  • Patient scheduling
  • Advanced anatomy knowledge
  • Catheter change and preparation
  • Proper sterilization techniques
  • Medical billing
  • Charting expertise
  • Venipuncture and phlebotomy
  • Vital sign monitors
  • Team management and supervision
  • Calm and level-headed under duress
  • Quick problem solver
  • Certified in Basic Life Support (BLS)
Experience
Company Name | City, StateCertified Medical Assistant11/2011 - Current
  • Lead Medical Assistant at fast paced Pediatric Office
  • COVID-19 Swabber/COVID-19 Vaccince Clinic
  • Organized charts, documents and supplies to maintain team efficiency.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Used Phressia software to process patient payments and update accounts.
  • Used Phressia software to process patient payments and update accounts.
  • Administered rapid tests such as Covid-19 and Strep to help clinical staff assess conditions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Assessed, documented and monitored vital signs for more than 40+ patients per day.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Educated patients about medications, procedures and physician's instructions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Ordered supplies for office
Company Name | City, StateFine Jewelry Sales Consultant05/2019 - 01/2021
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Created Jewelry woek orders
  • Appraised Jewelry
  • Sales goals met 160% for year
  • Highest PT sales associate
Company Name | City, StateCustomer Service Representive (CSR)09/2009 - 10/2010
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 400+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Submitted work orders
Company Name | City, StateCrew Trainer05/2004 - 09/2009
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trainer for all incoming crew members
  • Assistant manager on shifts
Education and Training
Pensacola State College | CityAssociate of Science in Registered Nursing08/2016
Pensacola State College | City, StateMedical Assisting Certificate09/2011
B.T Washington High School | CityHigh School Diploma05/2009
Certifications
  • Certified Medical Assistant (AAMA) - Current
  • BLS (Provider) - Current
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Resume Overview

School Attended

  • Pensacola State College
  • B.T Washington High School

Job Titles Held:

  • Certified Medical Assistant
  • Fine Jewelry Sales Consultant
  • Customer Service Representive (CSR)
  • Crew Trainer

Degrees

  • Associate of Science in Registered Nursing
    Medical Assisting Certificate
    High School Diploma

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