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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable medical office professional with exceptional background over 10 years handling intensive clinical enviroments. After reading the job description, I am confident that I would be a perfect fit for this position, as my experience and abilities precisely match your requirements. I am enthusiastically applying for this position, because I feel that I come with a background that is matchless and distinctive from other applicants applying for this position. I am highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Clinical applications
  • Inventory and supply management
  • HIPAA compliance
  • Specimens collection and processing
  • Patient scheduling
  • Advanced anatomy knowledge
  • Catheter change and preparation
  • Proper sterilization techniques
  • Medical billing
  • Charting expertise
  • Venipuncture and phlebotomy
  • Vital sign monitors
  • Team management and supervision
  • Calm and level-headed under duress
  • Quick problem solver
  • Certified in Basic Life Support (BLS)
Experience
11/2011 to Current
Certified Medical Assistant Yakima Valley Farm Workers Clinic Portland, OR,
  • Lead Medical Assistant at fast paced Pediatric Office
  • COVID-19 Swabber/COVID-19 Vaccince Clinic
  • Organized charts, documents and supplies to maintain team efficiency.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Used Phressia software to process patient payments and update accounts.
  • Used Phressia software to process patient payments and update accounts.
  • Administered rapid tests such as Covid-19 and Strep to help clinical staff assess conditions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Contributed to efficient office operations by triaging patients by severity of medical complaint.
  • Assessed, documented and monitored vital signs for more than 40+ patients per day.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Educated patients about medications, procedures and physician's instructions.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Ordered supplies for office
05/2019 to 01/2021
Fine Jewelry Sales Consultant Mcdonald's Bronx, NY,
  • Worked with off-site locations to find desired items for customers.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Created Jewelry woek orders
  • Appraised Jewelry
  • Sales goals met 160% for year
  • Highest PT sales associate
08/2009 to 09/2010
Customer Service Representive (CSR) American Water Works City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 400+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Submitted work orders
04/2004 to 08/2009
Crew Trainer Nowak Enterprises/McDonalds City, STATE,
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trainer for all incoming crew members
  • Assistant manager on shifts
Education and Training
Expected in 08/2016
Associate of Science: Registered Nursing
Pensacola State College - Pensacola, FL,
GPA:
Expected in 09/2011
Medical Assisting Certificate:
Pensacola State College - Pensacola, FL
GPA:
Expected in 05/2009
High School Diploma:
B.T Washington High School - Pensacola, FL,
GPA:
Certifications
  • Certified Medical Assistant (AAMA) - Current
  • BLS (Provider) - Current

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Resume Overview

School Attended

  • Pensacola State College
  • Pensacola State College
  • B.T Washington High School

Job Titles Held:

  • Certified Medical Assistant
  • Fine Jewelry Sales Consultant
  • Customer Service Representive (CSR)
  • Crew Trainer

Degrees

  • Associate of Science
  • Medical Assisting Certificate
  • High School Diploma

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