Certified Medical Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly motivated and committed Medical Professional with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

  • Medical office administration support
  • Medical Terminology
  • Completing Insurance forms, FMLA and STD paperwork
  • Prior Authorization, Billing and CPT coding abilities
  • Effective communication skills and reliable team player
  • Inventory/ Supply ordering
  • Detail oriented, problem solver
  • Multi-line Telephone System knowledge
  • Patient and Staff Scheduling, Staff education and training
  • Direct patient care and Assisting with physical exams
  • Phlebotomy
  • EMR / EHR computer proficiency, working knowledge of Word, Excel and Power Point
Work History
09/2019 to 10/2020
Certified Medical Assistant Palmetto Health Powdersville, SC,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and in office testing orders
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Collected blood samples following OSHA guidelines
  • Phone triage, responded timely to emails and phone calls.
Feb2011 to 07/2019
Certified Medical Assistant Palmetto Health Anderson, SC,
  • Roomed patients, reviewed personal health history, medications and allergies, obtained vitals every visit.
  • Skillfully supported physicians during basic and invasive medical procedures.
  • Obtained pre authorizations for medical imaging , medications, In office and hospital procedures.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
  • Followed OSHA, HIPAA, and AAMA compliance, completed patient's FMLA and STD paperwork, collaborated with patient and Short Term Disability company.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement
  • Filled medication under direction of physician such as antihistamines, antibiotics and nasal, oral or inhaled steroids.
  • Performed skin testing, IgE RAST and other tests to isolate likely allergens, administered ordered immunotherapy and vaccines.
  • Provided administrative services, including answering multi-phone system and email correspondence, making copies and handling incoming and outgoing mail and faxes.
09/2004 to 11/2008
Sales Equipment Coordinator Taylor Industries City, STATE,
  • Created purchase orders and had each signed by production managers.
  • Evaluated inventory and delivery needs. Researched distributors for available product.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Provided administrative services, including answering multi-phone system and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Managed over 100 calls per day.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Greeted visitors and customers upon arrival, offered assistance and notified sales department or managers of visitor.
  • Received and processed stock into inventory management system
  • Assessed areas of service concern and developed improvement plans.
10/1997 to 04/2007
Program Coordinator for Mental Health Group Homes Behavioral Technologies City, STATE,
  • Direct day-to-day administrative and operational functions for 10 group home facilities, providing guidance and leadership to over 40 employees.
  • Set schedules for over 40 staff by planning and designating shifts and hours.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, DHS, benefits administration and general liability.
  • Recruited, hired and trained employees to offer high-quality, outstanding patient care.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Assisting with interviewing and new hire onboarding process and required paperwork, set up training videos to watch, coordinating pre-employment testing, help to maintain existing employee paperwork.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to to company employees and owners.
  • Increased customer satisfaction by resolving product ordering issues
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Expected in 08/2010
Associate of Applied Science: Medical Assistant
Kaplan University - Urbandale, Iowa,
  • American Association of Medical Assistants
  • First Aid/CPR Certified

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Resume Overview

School Attended
  • Kaplan University
Job Titles Held:
  • Certified Medical Assistant
  • Certified Medical Assistant
  • Sales Equipment Coordinator
  • Program Coordinator for Mental Health Group Homes
  • Associate of Applied Science