Certified Medical Assistant resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced with call center environments, customer service management and team leadership. Excellent reputation for resolving problems and improving patient satisfaction.
Skills
EMR / EHR
Medical office administration
Efficient and reliable team player
Back office
Front office
Patient flow
Orientation and training
Inventory and restocking
Project oversight
Relationship building and retention
Staff Management
Insurance coverage verification
Adherence to high customer service standards
Exceptional interpersonal communication
Complaint resolution
Effective problem solver
Work History
Certified Medical Assistant, 06/2020 - Current Mission Health System, Inc – Arden, NC,
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Confirmed availability of sufficient supplies for delivery of quality patient care.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Assisted with defining testing protocols, quality assurance initiatives and clinic policies and procedures.
Sought ways to improve processes and services provided.
Followed up with patients about issues and assisted with resolution to maintain high standards of customer service and patient care.
Delivered exceptional patient care by leveraging extensive knowledge of clinic flow and front office practices and creating welcoming, positive experiences.
Assisted with training employees on efficient appointment scheduling of multiple appointment types and effectively preparing patients for office visit and procedure expectations.
Coordinate with team to ensure department coverage.
Leads team in developing daily workflows.
Monitoring staff productivity of patient call backs, clinic voicemail, and in basket messages.
Certified Medical Assistant, 09/2018 - Current Mission Health System, Inc – Cashiers, NC,
Coordinated with Epic template builders to implement necessary templets to maintain department flow.
Epic Superuser
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
Oriented and trained new staff on proper procedures and policies.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Obtained client medical history, including medication information, symptoms and allergies.
Gathered forms, copied insurance cards and effectively collected patient information for billing and insurance.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected all pertinent data and calculations to aid physician in interpreting results.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Reported any unusual or urgent circumstances in patients' condition or environment immediately to doctor of the day.
Maintained detailed records of test results by entering data and patient information into computer.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Called and faxed pharmacies to submit prescriptions and refills.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Prepared patients for electrocardiograms, suture removal and dressing changes.
Implemented care and efficiency improvements to support and enhance office operations.
Monitored urinalysis test accuracy using quality controls.
Implemented new training programs for new employees on office operations and electronic medical record system.
Certified Medical Assistant, 12/2016 - 09/2018 Mission Health System, Inc – Nebo, NC,
Obtained client medical history, including medication information, symptoms and allergies.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Sanitized, restocked and organized exam rooms and medical equipment.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant, 09/2015 - 12/2016 Mission Health System, Inc – Burnsville, NC,
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Taught patients about medications, procedures and care plan instructions.
Called and faxed pharmacies to submit prescriptions and refills.
Sanitized, restocked and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Nationally Registered Certified Medical Assistant: , Expected in 05/2011 - Medvance Technical Institute - Baton Rouge, LA GPA:
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