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Certified Medical Assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced with call center environments, customer service management and team leadership. Excellent reputation for resolving problems and improving patient satisfaction.

Skills
  • EMR / EHR
  • Medical office administration
  • Efficient and reliable team player
  • Back office
  • Front office
  • Patient flow
  • Orientation and training
  • Inventory and restocking
  • Project oversight
  • Relationship building and retention
  • Staff Management
  • Insurance coverage verification
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Effective problem solver
Work History
Certified Medical Assistant, 06/2020 - Current
Mission Health System, Inc Arden, NC,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Confirmed availability of sufficient supplies for delivery of quality patient care.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Assisted with defining testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Sought ways to improve processes and services provided.
  • Followed up with patients about issues and assisted with resolution to maintain high standards of customer service and patient care.
  • Delivered exceptional patient care by leveraging extensive knowledge of clinic flow and front office practices and creating welcoming, positive experiences.
  • Assisted with training employees on efficient appointment scheduling of multiple appointment types and effectively preparing patients for office visit and procedure expectations.
  • Coordinate with team to ensure department coverage.
  • Leads team in developing daily workflows.
  • Monitoring staff productivity of patient call backs, clinic voicemail, and in basket messages.
Certified Medical Assistant, 09/2018 - Current
Mission Health System, Inc Cashiers, NC,
  • Coordinated with Epic template builders to implement necessary templets to maintain department flow.
  • Epic Superuser
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment.
  • Oriented and trained new staff on proper procedures and policies.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered forms, copied insurance cards and effectively collected patient information for billing and insurance.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to doctor of the day.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared patients for electrocardiograms, suture removal and dressing changes.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Monitored urinalysis test accuracy using quality controls.
  • Implemented new training programs for new employees on office operations and electronic medical record system.
Certified Medical Assistant, 12/2016 - 09/2018
Mission Health System, Inc Nebo, NC,
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Medical Assistant, 09/2015 - 12/2016
Mission Health System, Inc Burnsville, NC,
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Nationally Registered Certified Medical Assistant: , Expected in 05/2011
-
Medvance Technical Institute - Baton Rouge, LA
GPA:

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Resume Overview

School Attended

  • Medvance Technical Institute

Job Titles Held:

  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant
  • Certified Medical Assistant

Degrees

  • Nationally Registered Certified Medical Assistant

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