certified medical assistant resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Organized, motivated Customer Service Representative/Certified Medical Assistant eager to provide satisfactory assistance and services for customers/patients, within a position that will allow utilization of time management, organization, and communication skills, while facilitating company growth.
Skills
Credit Card Payment Processing
De-escalation Techniques
Customer Service
Efficient and Detail-Oriented
Transaction Processing
Customer Data Confidentiality
Data Entry and Maintenance
Upselling Products and Services
Customer Account Management
Call Documentation
Calm and Professional Under Pressure
Call Center Operations
Quality Assurance Controls
Adaptive Team Player
Technologically Savvy
Scanning
HIPAA Compliance
Medical Terminology
Injections
Vital Signs
12 Lead EKG
Computer Skills
Write & Transcript
Organization (meds /reports)
Specimen Collection/Phlebotomy
Excellent Verbal/Written Communication
Patient Care
Competence with MS Office Software
Accurate Data Entry
Cleaning and Sanitizing
Multitasking and Prioritization
Stocking Products
Completing Insurance Forms
Appointment Scheduling
Multi-line Telephone System Operation
Pharmacy Relations
Examination Preparation
Procedure Assistance
Specimens Collection and Processing
Coordinating Drug Refills
Blood and Tissue Collection
Problem Anticipation and Resolution
Wound Care
Check-In and Check-Out Procedures
Managing Medical Laboratory Equipment
Electronic Charting
Experience
Certified Medical Assistant, 01/2022 - Current Ascension Health – Lebanon, TN,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Incorporated outside records into charts and EHR.
Certified Medical Assistant, 04/2015 - 01/2022 Ascension Health – Liberty Hill, TX,
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Contributed to office operations by triaging patients by severity of medical complaint.
Completed basic physical assessments of clinic patients to provide optimal care.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Labeled and completed lab requisitions using ICD and CPT coding.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Responded to patient callbacks and phone-in prescription refill requests.
Customer Service Representative, 08/2013 - 02/2015 City National Bank Of West Virginia – Beckley, WV,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Used proven techniques to de-escalate angry customers during telephone interactions.
Answered inbound calls, chats and emails to facilitate customer service.
Education and Training
Diploma: Medical Clinical Laboratory, Expected in 04/2015 - Ultimate Medical Academy - Tampa, FL GPA: Status -
High School Diploma: , Expected in 05/2013 - Pasco High School - Dade City, FL, GPA: Status -
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