Certified Medical Assistant resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented and knowledgeable as a Director skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and dedicated to optimal patient care. Experienced with extensive knowledge of medical regulations and policies. Offers strong dedication to informed customertcare, administrative excellence and confidentiality.

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Manager/Director with about 10 - 15 years of experience in administrative positions. Known for excellent interpersonal skills . Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of being a Director and managing a business. Motivated to learn, grow and excel. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Patient Care
  • Scheduling
  • Inventory and Supply Management
  • Insurance Knowledge
  • Electronic health records
  • Payment collection
  • Medical Records Management
  • Medical billing and coding
  • Patient Assessments
  • Insurance claims
  • Medical office administration
  • Completing insurance forms
  • Monitoring patient progress
  • CPR
  • Prioritizing stat orders
  • Patient-focused care
  • Indirect Patient Care
  • Knowledge of EKG rhythm interpretation
  • Patient Scheduling
  • Patient Management
  • Direct Patient Care
  • Account management
Work History
09/2005 to Current
Certified Medical Assistant Unitypoint Health East Peoria, IL,
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared and administered medications to alleviate patient symptoms.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
  • Documented vital signs and health history for patients every 20 minutes.
  • Gathered forms, copied insurance cards and collect patient information for billing and insurance filing.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Scheduled and accompanied clients to medical appointments.
  • Escorted patients to examination rooms.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Job Title.
  • Attended required training, education and meetings.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Measured patient pulse oximetry.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Collected histories, vitals and current complaints via patient interviews.
  • Welcomed patients and inquired about wellbeing since last treatment.
09/2000 to 09/2005
Director of Childcare Wal-Mart Council Bluffs, IA,
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
  • Managed program paperwork and child records to comply with state requirements.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Attended approved training and continuing education courses to maintain certifications.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Executed marketing plan and promoted positive image to achieve enrollment goals.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Stayed current on ND codes.
  • Guidelines to maintain compliant program operations in ND.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Strengthened community engagement strategies to boost program outreach across Grand Forks County.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles for Friendship Childcare.
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for staff meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for industry trends.
03/1995 to 09/2000
Optical Manager Sears Hometown & Outlet Stores Inc. City, STATE,
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Monitored social media and online sources for industry trends.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed team communications and information for staff meetings.
Expected in 09/1989
Certified Medical Assistant: Medical Assisting

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Resume Overview

School Attended

  • AVTI

Job Titles Held:

  • Certified Medical Assistant
  • Director of Childcare
  • Optical Manager


  • Certified Medical Assistant

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