certified medical assistant resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Area of Focus: Healthcare Administration QUALIFICATIONS PROFILE Methodical, versatile, and performance-focused professional, offering hands-on experience in office management; backed by proven expertise in delivering first-rate customer service. Adept at planning and organizing activities, providing claims status, maintaining employee records and information confidentiality, and adhering to policies and procedures. Highly capable of working within stressful and critical environments without compromising the quality of work and performance. Proactive team player, equipped with well-honed communication and organizational aptitudes along with proven ability to cultivate positive relationships with individuals to ensure long-term success.
Skills
Microsoft Office Suite | Facets | Express Scripts | Nextgen |Athena |Point Click Care |Meditech
CRM and office management software
Microsoft Office
Event coordination
Accounts payable and receivable
Expense reporting
Training and coaching
Billing
Inventory and supply management
Medical terminology
HIPAA compliance
Clinical applications
Specimens collection and processing
Patient scheduling
Professional bedside manner
Venipuncture and phlebotomy
Charting expertise
Medical billing
Advanced anatomy knowledge
Understands medical procedures
Documentation procedures expert
Wound care and irrigation
Proper sterilization techniques
Vital sign monitors
Sterile technique
First aid
Conflict resolution abilities
Reliable transportation
Customer Service
Lab equipment setup
Calm and level-headed under duress
Restocking lab supplies
EKG set up and monitoring
Team management and supervision
Quick problem solver
Pulse volume recorder
Diagnostic procedures
Preparing specimens and samples
Pulmonary function tests (PFTs)
Phlebotomy
Human anatomy and physiology
Education and Training
Western Governors UniversitySalt Lake City, UTExpected in ā āMBA:Healthcare Management - GPA:
KAPLAN UNIVERSITYDavenport, IA, Expected in 05/2017 ā āBachelor of Science:Healthcare Administration - GPA:
APOLLO COLLEGESpokane, WA, Expected in 11/2009 ā āAssociate of Science:Medical Office Management - GPA:
MARIC MEDICAL COLLEGESan Diego, CA, Expected in 07/1999 ā āCertification in Medical Assistant:Medical Assistant - GPA:
Experience
Vanguard Medical Group - CERTIFIED MEDICAL ASSISTANT Denville, NJ, 09/2018 - Current
Execute referrals to other specialty providers for the provider.
Reconcile patientsā charts daily with updated medications and procedures.
Take charge of patientsā medication, while escribing the appropriate renewals for the provider.
Administered appropriate injections, ear lavageās, and other various procedures that the provider requires for each patient.
Assessed, documented and monitored vital signs for more than 30 patients per day.
Organized charts, documents and supplies to maintain team efficiency.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Administered rapid tests such as INR and Glucose to help clinical staff assess conditions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Performed preliminary physical tests, such as taking Claire pressure, weight and temperature, accurately recording results in patient history summary.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Graybar Electric Company, Inc. - Senior Customer Service Representative Gainesville, FL, 08/2014 - 08/2018
Take charge of information regarding membersā accounts, while coordinating tasks for the enhancement of membersā satisfaction.
Held responsibility in handling conflicts with membersā accounts and the company, as well as providing effective solutions for members and their accounts.
Administer the implementation of policies on a daily basis that are written prior to authorizations for magnetic resonance imaging (MRI), computed tomography (CT) scans, total knee and hip replacements, and medications.
Perform extensive research to deliver claims status, investigation of routine requests, and escalation of all call issues.
Execute follow-ups on pending items and forwarding of incoming paperwork in a timely manner to help departments for completion.
Earned the World-Class Service Award for rendering exceptional customer service for two years.
Monitored customer accounts to track outstanding issues and implement new solutions.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Assisted customers by answering questions, addressing concerns and providing current account information.
Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
Dexcom, Inc. - Office Manager Portland, OR, 05/2010 - 05/2013
Dealt with delegation and coordination of tasks with administrative assistants.
Exhibited proficiency in administering details for payroll, personnel, and billing.
Carried out implementation of decisions for the company, as well as organization policies.
Fulfilled updating of employee files to ensure up-to-date of their licensing and credentialing.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Increased office organization by developing filing system and customer database protocols.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Solicited vendor quotes to determine optimal material purchase pricing.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Generated financial reports for management review.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Organized patient files and streamlined operations to improve efficiency.
Updated employee paperwork and records.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Lincoln Tech - Medical Assistant Instructor Montgomery, AL, 06/2007 - 11/2009
Presided over daily training to 60 students for both front and back office practices.
Provided instruction to individuals on ways to handle situations in the office environment.
Conceptualized and facilitated activities for the students and the instructors.
Delivered education in line with governmental, accreditation and institutional policies and procedures.
Advised students one-on-one to help with educational and career planning decisions.
Helped students develop technical and soft skills necessary for successful medical assistant work.
Maintained student engagement and program retention by offering quality education and support for unique needs.
Evaluated students' performance and issued progress reports.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Taught over 30 students daily both Front and Back Office vocational subjects.
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