certified medical assistant resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Skills
Medical terminology
Inventory and supply management
Patient scheduling
Understands medical procedures
Venipuncture and phlebotomy
Professional bedside manner
Data entry
Medical billing
Documentation procedures expert
Ordering and stocking medications
Drug inventory control
Point of sale systems proficiency
Workflow Optimization
Insurance Verification
Insurance billing
Resolving customer issues
Quality assurance and control
Microsoft Office
Customer service
Working collaboratively
First Aid/CPR
Communication
Leadership
Experience
12/2020 to CurrentCertified Medical AssistantMission Regional Medical Center | Kansas City, KS,
Scheduled appointments for patients via phone and in person.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Educated patients about medications, procedures and physician's instructions.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Recorded vital signs and medical history for patients each shift.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Recorded vital signs and medical history for patients on each shift.
10/2019 to CurrentLicensed Pharmacy TechnicianMeijer, Inc. | Michigan City, IN,
Intercom Plus software
Give COVID-19 test and walk patients through the procedure
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Prepared prescription transfers to other pharmacies.
Flagged potential drug interactions and allergies to prescribed medications for patients with different health conditions.
Verified patients' identities at pickup to prevent sale of wrong medications.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Interpreted and processed medication orders under supervision of pharmacist.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Participated in prescription pharmaceutical and over-the-counter product inventory audits.
Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Efficiently processed cash register transactions for new and refilled prescription orders.
Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
Prepared prescription labels, promoting accuracy in medication administration and dosing.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Established and updated patient profiles, medications and insurance details.
01/2017 to 12/2019Guest Service Team LeaderTarget | City, STATE,
Responded to guests, including email, telephone and in-person inquiries.
Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Investigated guest complaints and utilized critical thinking to foster expedient resolution.
Assisted guests in answering questions and completing check-in and check-out processes.
Rectified volatile situations quickly through active listening and effective communication.
Greeted arriving guests to provide assistance and facilitate check-ins.
Education and Training
Expected in 08/2018 to to Associate Degree | Radiology TechnologyWest Georgia Technical College, Douglasville, GAGPA:
Expected in 05/2016 to to High School Diploma | Langston Hughes High School, Fairburn, GAGPA:
Certifications
Certified Medical Assistant (CMA) - 2021
Certified Phlebotomist - 2021
Licensed Pharmacy Technician - 2020
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Additional Information
Willing to relocate: Anywhere
Willing to relocate: Anywhere, Authorized to work in the US for any employer
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