certified medical assistant resume example

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Organized charts, documents and supplies to maintain team productivity.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Contributed to office operations by triaging patients by severity of medical complaint.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Cleaned and maintained medical equipment following procedures and standards.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Responded to patient callbacks and phone-in prescription refill requests.
• Measured vital signs and took medical histories to prepare patients for examination.
• Incorporated outside records into charts and EHR.
• Documented notes during patient visits.
• Labeled and completed lab requisitions using ICD and CPT coding.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Organized charts, documents and supplies to maintain team productivity.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Completed basic physical assessments of clinic patients to provide optimal care.
• Contributed to office operations by triaging patients by severity of medical complaint.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Conducted insurance verification and pre-certification and pre-authorization functions.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Followed principles of asepsis and infection control to meet patient safety guidelines.
• Cleaned and maintained medical equipment following procedures and standards.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Documented notes during patient visits.
• Incorporated outside records into charts and EHR.
• Responded to patient callbacks and phone-in prescription refill requests.
• Measured vital signs and took medical histories to prepare patients for examination.

• May perform any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May performs all types of donor health history screening and eligibility procedures.
• Conduct donor greeting, donor reaction care and processing and packing of blood as assigned.
• Perform daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.
• Demonstrate excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
• May operate ARC vehicles. May transport supplies and equipment in a state of readiness and to ensure compliance. May operate assigned vehicle according to applicable regulations. Collections Staff that is hired with DOT driving responsibilities will perform vehicle checks and complete DOT paperwork per established protocol.
• May perform competency assessments of team members.
• May perform drive charge/team lead duties independently in the absence of a Team Supervisor when assigned.
• May perform autologous/allogeneic mini-operations independently.
• Complete required readings and training assignments by assigned deadline.
• Perform other related duties as necessary.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.
Qualifications

• RN/LPN or equivalent experience is required. Equivalent experience encompasses needlesticks, phlebotomy, and other relevant medical responsibilities.
• Customer service experience, effective verbal communication and public relations skills are required. Previous leadership experience is preferrede.
• Collections Staff that is hired with DOT driving responsibilities will be required to pass DOT physical and related requirements and be able to possess or obtain a medical certification of at least one year duration.
• Basic computer skills desirable.
• Applicable local licensure if required by state directives.