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Highly motivated and committed administrative certified medical assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multi-task and prioritize workloads with little or no supervision. Experienced with over 10 years of experience in medical field with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Conducting swabbing, safely and properly handling for COVID19 testing inside or outside a facility.
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- Assessing symptoms, conducting swabbing, safely and properly handling lab materials, gathering and inputting patient information, delivering test results and following all public health reporting requirements at the drive-up COVID-19 testing site.
- Work conditions will be transitional between the inside medical facility and the outside testing site and may be exposed to changing weather conditions
- Comfortable wearing PPE (mask, gloves, goggles, coveralls) for 2-hour intervals
- Disseminate information about COVID-19 (as instructed by provider)
- Sanitized, restocked and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Documented vital signs and health history for patients every visit
- Assist in conducting initial greeting, ID confirmation and screening of the patients at the drive-up testing site.
- Perform non-clinical duties to support ongoing daily testing operational requirements or as assigned
- Follow HIPAA guidelines for patient confidentiality
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Pull records from EMR and then transcribed patient’s medical records into usable health data.
- Ensure medical histories are accurate, complete, up-to-date and properly entered into the patient’s care coordination plan.
- Place outbound calls to new and existing patients to welcome them to CareSync, review their personalized plan of care, and/or assist them with care coordination services.
- Coordinate communication between all the doctors and specialist and help the patient move through transitions in the healthcare system.
- Identifying community resources, fitness classes, healthcare programs, support groups and other resources that can help the patient
- Contributed to company achieving and holding industry-leading customer service ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
- Addressed escalated customer service issues sent from member services and escalations department teams to save customer relationships.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Fortis Career Institute - Lakeland,
Adult Education - Wauchula,
Certified Clinical Medical Assistant (CCMA) -NHA
Certification # J5X2L7B9 Expiration Date 04/14/2023
CPR/BLS Expiration Date 09/22/2022
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Resume Overview
School Attended
- Fortis Career Institute
- Adult Education
Job Titles Held:
- Certified Medical Administrative Assistant
- Health Assistant
- Team Lead
Degrees
- Medical Assistant
- GED
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