(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Charting and Clinical Documentation
  • Multi-Line Phone Operations
  • Cleaning and Sterilizing
  • Administering Medications
  • Invoice Processing
  • Medical Records Verification
  • Flexible Schedule
  • Outpatient Procedures
  • HIPAA Compliance
  • Patient Health Information Access
  • Patient Referral
  • Calendar and Appointment Management
  • Computer Proficiency
  • Payment Scheduling and Collection
  • Current Medical Assistant Certification
  • Patient Scheduling
  • Verbal and Written Communication
  • BLS Certified
  • Problem-Solving
  • Critical Thinking
  • Customer Service
  • Medical Recordkeeping
  • Taking Client Histories
  • Certified Medical Administrative Specialist
  • Advising Patents
  • CPR Certified
Education and Training
Whitehaven High School Memphis, TN Expected in 05/2016 High School Diploma : - GPA :
Southwest Tennessee Community College Memphis, TN Expected in 05/2020 Certified Medical Administration Assistant : Health Administration - GPA :
  • CPR cercertified
Southwest Tennessee Community College Memphis, TN Expected in 05/2020 Associate of Arts : General Studies - GPA :
St. Joe Company - Certified Medical Administrative Assistant
Alys Beach, FL, 05/2020 - 07/2021
  • Maintained and organized master Resident Index and information files in master database.
  • Scheduled patient appointments to maintain workflows.
  • Maintained organized documentation and patient files.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Updated patient accounts and information daily.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Enhanced office efficiency by managing file organization and pursuing opportunities to streamline procedures.
  • Updated group medical records and technical library to promote smooth office operations.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Reviewed, updated and produced financial documentation like invoices and reports.
Riverdale Nursing Home - Geriatric Caregiver
City, STATE, 05/2021 - 06/2021
  • Improved patient outlook and daily living through compassionate care.
  • Communicated, updated and advocated care plans to patients and family.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Laundered clothing and bedding to prevent infection.
  • Redirected clients with memory issues, providing safety guidance protection.
  • Encouraged residents to socialize and join programs to foster interaction and develop friendships.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
JCPenney Call Center - Retail Associate
City, STATE, 01/2018 - 12/2019
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Cross-sold products to boost overall sales purchases.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

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School Attended

  • Whitehaven High School
  • Southwest Tennessee Community College
  • Southwest Tennessee Community College

Job Titles Held:

  • Certified Medical Administrative Assistant
  • Geriatric Caregiver
  • Retail Associate


  • High School Diploma
  • Certified Medical Administration Assistant
  • Associate of Arts

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